Service Technician II Securitas Technology Corporation - 3.1 Metairie, LA Job Details Full-time $28 - $38 an hour 17 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Burglar alarm systems Alarm & access control systems CCTV Electronic systems troubleshooting High school diploma or GED Low-voltage equipment installation IP networking Fire alarm system troubleshooting Physical security system troubleshooting Productivity software Full Job Description Securitas Technology Corporation is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets. Securitas Technology is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on Securitas Technology products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed. Responsibilities Respond to trouble tickets to ensure application uptime and system performance. Work individually and as a team to diagnose and resolve application issues. Execute preventative maintenance tasks to maximize application availability and identify system faults. Perform routine configuration changes (user permissions, application configuration, etc.) Document all system modifications through a digital change control tracking system. Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience. Perform pre-deployment end to end testing of all upgrades and major modifications. Perform on site installations of software upgrades and major modifications Minimum Requirements High School diploma required or equivalent. Familiarity installing and troubleshooting low voltage equipment. Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms Strong working knowledge of Microsoft Office Strong written and verbal communications skills Working knowledge IP addressing equipment Excellent problem solving and analytical skills. Excellent time management skills Positive attitude and strong work ethic Certifications in enterprise grade CCTV and Access Control systems a plus Strong working knowledge of the following systems: Bosch, DMP Honeywell, Pacom, Verint, Avigilon, March, Axis, Lenel, Software House Holds a Nicet or Ohio Fire license (preferred but not required) Securitas Technology offers comprehensive benefits including: Highly competitive salary Company training and industry leading certification program Company Vehicle Company Cell Phone Medical, Dental, Vision, and Life Insurance Company Paid Short Term and Long-Term Disability 401K with 60% Match up to 6% of salary Paid vacation, holiday and sick time Educational Assistance Exceptional growth opportunities Wide variety of employee discounts on travel, equipment, and more!