Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Technical Service Support MilliporeSigma•3.6 Burlington, MA Job Details Full-time | Contract $30•$32 an hour 3 days ago Benefits Health insurance Dental insurance Vision insurance Qualifications Microsoft Word French Biology Salesforce Data Cloud Presentation software Phone communication Field service Bachelor's degree in life sciences Mechanical Engineering Clinical laboratory experience Salesforce Cloud Phone customer support Sales management systems proficiency Microsoft Teams Water systems Process mechanical engineer experience Technical troubleshooting support Customer information system software Clinical chemistry testing Standard operating procedures (SOPs)
Full Job Description Job Title:
Technical Service Support (Life Science/Engineering background)
Location:
Burlington, MA Hours:
9:00am•5:30pm
Compensation:
$30.00•32.00/hr.
Job Type:
1 year contract with possibility of being hired on At MilliporeSigma, they are at the forefront of life sciences, working tirelessly to tackle the industry's toughest challenges. By collaborating with the global scientific community, they strive to enhance health access worldwide.
Their mission is clear:
to equip scientists and engineers with top-notch lab materials, technologies, and services, making research and biotech production simpler, faster, and more successful. With a dedication to shaping the future of drug development, they're with our customers every step of the way, pioneering tomorrow's possibilities.
Job Summary:
The Technical Service Support role provides frontline technical support for external and internal customers. The Technical Service Support demonstrates a basic level of knowledge on the entire Laboratory Water systems portfolio. Customer interaction will be conducted via telephone, email, chat and may include occasional on-site visits.
Key Tasks & Responsibilities:
TSS I will be assigned a set schedule; they are expected to log into the LWS queue and remain available to handle calls from internal and external customers. Management of incoming email, web site requests and customer callbacks will be scheduled on a rotating basis. When scheduled, you will be responsible for cases in the callback queue. During periods of high demand, documentation and email callback cases may be assigned to reps for completion between live calls. Accurate and detailed notes recorded in Sales Force.com case records. All cases must be tied to the Installed Product record, or they must list the "Primary Case Product" discussed during the call. Requests for on-site service will be handled in a timely fashion with clear notes detailing the Urgency of the request. Communicating directly with the Field Service Coordinator and assigned Field Service Engineer to insure a timely and efficient on-site service response. Documenting and managing product complaints within the TrackWise QMS system. The life science business of Merck KGaA, Darmstadt, Germany operates as MilliporeSigma in the U.S. and Canada. 2 of 3 Recognize new opportunities, sharing our latest technologies and service offerings and creating leads for our sales organization. Maintain a high level of customer acumen. Communicate clearly and set expectations that meet the customers expectations as well as the needs of the Lab Water Solutions business. Maintain timely, courteous, and professional communication between all customers, internal and external. Adhere to all Compliance and Technical Training requirements. Time will be scheduled monthly to ensure all required training courses are complete and up to date.
Who you are:
Minimum Qualifications:
Degree in Business, Biology, Engineering or Life Science related field of study. Effective written and verbal communication skills. Solves problems that are generally of moderate scope and complexity, following established SOPS and procedures. Ability to handle difficult customers and situations. Experience working with Clinical Chemistry analyzers as a Medical Technician or Field Service Engineer. Technical Service Engineer should have good inter-personnel skills both in person and on the phone. Day to day work is generally un-supervised.
Software knowledge:
Salesforce, MS Word, Excel, PowerPoint, TEAMS.
Preferred Qualifications:
1+ years of experience with Electro-Mechanical problem-solving. 1+ years of work experience in a lab environment or customer service facing role. Bi-lingual in French The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
Pay:
$30.00•$32.00 per hour
Benefits:
Dental insurance Health insurance Vision insurance
