Location:

Lexington, MA. Maintains operation of multi-user computer systems, including coordination of infrastructure and cloud responsibilities. Develops and designs core operating system builds. Responsible for coding, virtualization, and automation of systems. Sets up administrator and service account, maintains an active directory of users and system documentation, tunes system performance, installs system-wide software, and allocates mass storage space. Assesses and resolves user access problems related to security controls to minimize business impact and risk exposure. Identifies and evaluate vendor products and establishes vendor monitoring and tracking processes. Performs capacity planning and monitors/tunes systems. Recommends appropriate platforms for purchase, coordinates installation, and provides backup recovery. Serves as a point of escalation for major incidents that are unresolved at the helpdesk level. Develops and monitors policies and standards for allocation related to the use of computing resources. May draft general IT communications to end-users including notifications of outages/downtimes. May serve as the primary liaison for mergers, acquisitions, and divesture activities as it relates to user access, network, security, and support.

Job Responsibilities:

Setup of Video Teleconferencing (VTC) and Web conferencing sessions Support all scheduling, set up and tear down of Division Classified VTCs Generate standard and custom reports using Excel and other tools Support for asset management and compliance tracking using dedicated tools & databases Utilize basic network and system monitoring tools to ensure optimum performance Perform basic network and IT troubleshooting as required to support immediate operational troubleshooting as needed for real-time missions, VTCs , video streaming and other collaboration tools Evaluate and propose use of open source and commercial hardware, software and tools where applicable

Skills:

Video Teleconferencing (VTC), AV equipment, IT troubleshooting, Microsoft Office Suite, Web conferencing.

Education/Experience:

Bachelor's Degree