IT Technician - Managed Services

IT Technician

• Managed Services 2.0 2.0 out of 5 stars Annapolis, MD 21401 $50,000 a year
• Full-time RedZone Technologies 9 reviews $50,000 a year
• Full-time Your Role at RedZone Technologies RedZone Technologies is seeking an IT Technician to support our Managed Services operations from our Annapolis office.

This is a hands-on technical role ideal for someone who enjoys problem-solving, continuous learning, and working closely with both customers and internal teams. You'll be responsible for maintaining, troubleshooting, and supporting client systems across a wide range of environments. While primarily office-based, this role includes occasional client onsite support. If you're technically curious, dependable, and thrive in a collaborative team environment, this role offers meaningful growth within a trusted MSP. What You'll Do Systems & Network Support Perform systems management, administration, and troubleshooting across client environments. Diagnose and resolve network, server, and endpoint issues efficiently and professionally. Support client/server applications and infrastructure as part of managed services delivery. Managed Services Operations Provide helpdesk and systems support for clients across diverse industries. System and security administration. Participate in proactive maintenance, monitoring, and issue prevention efforts. Team Collaboration & Knowledge Sharing Work closely with internal technical teams to resolve issues and improve service delivery. Share technical knowledge with teammates and customers in a clear, helpful manner. Contribute to a team culture focused on learning, accountability, and follow-through. What We're Looking For Problem Solver

• Hands on troubleshooter, not a "Run Book" only Tech.

Technical Skills Basic to intermediate understanding of Microsoft technologies, including: Windows Server (2003-2019) Active Directory O365 Foundational networking knowledge and troubleshooting skills. Familiarity with hardware installation and diagnostics. Exposure to technologies such as VMware, Cisco, HP, SANs, iSCSI, firewalls, and security devices is a plus. Experience & Core Competencies 2-3 years of experience as a Helpdesk Technician, Systems Administrator, or PC Technician. Strong problem ownership with the ability to follow issues through resolution. Self-motivated, resourceful, and comfortable working independently or as part of a team. Clear written and verbal communication skills, and attention to detail. Desire to learn all aspects of

IT:

Servers, Networking, Firewalls, Security, 365, Azure, and more. Additional Requirements This is a 100% in-office role based in Annapolis, MD. U.S. Citizen required. Ability to lift hardware weighing up to 40 lbs independently and up to 80 lbs cooperatively. Willingness to travel occasionally to client sites within MD, DC, and VA. Standard working shifts are 7:30 AM

• 4:30 PM OR 8:30
• 5:30 as scheduled.

Ability to pursue technical certifications as required. Benefits 401(k) with company matching Health insurance Vision insurance Paid time off Professional development in a growing technical environment Why Join RedZone Technologies? We're a fast-growing, PE-backed Secure IT Services Provider built around high-caliber talent. Every individual matters here. You won't be a number. You'll be a core contributor on a team that values accountability, excellence, and real impact. Ready to Apply? If you're excited by the opportunity to contribute to a team that values follow-through, lifelong client relationships, and continuous learning, we want to hear from you. Apply today to take the next step in your career with RedZone Technologies.

Pay:

$50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person