Job Description

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Job Description

Job Description

Global Service Management-Operations (GSM-O), a Defense and Intelligence Group of Leidos, has an opening for a Network Administration and Operations Analyst at the DISA Headquarters Command Center on Ft. Meade, MD. Job Summary The Network Administration and Operations Analyst will support the Defense Information Systems Agency (DISA) with Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. Services include the core telecommunications capabilities that enable the Warfighter to meet operational needs by providing world-wide telecommunications, supporting natural disaster relief, and conducting humanitarian assistance in peace time crises, regional conflicts, and at the same time executing on-going strategic deterrence activities. The work is currently focused under the ITIL precept as incident, problem, or event management and to a lesser degree capacity and computing performance. The candidate will support GSMO Tracking Number 13. Primary Responsibilities in real time, in accordance with mission requirements:

• Trend analysis and reporting
• Ticket management / analysis
• Customer RFI management