IT Services Support Technician

Job Title:

IT Services Support Technician Location:

Rockville, Maryland Type:

Contract Compensation:

Negotiable $22.00 - $30.00 hourly

Contractor Work Model:

Onsite Hours:

40 hours a week

Security Clearance:

Background check Responsibilities Assist in resolving approximately 10,000 help desk tickets annually for a County Government client. Join the Desktop Support Team responsible for touch-labor support for nearly 3,000 staff across about 50 locations and 207 Public School Health Rooms. Perform advanced desktop support including OS imaging, hardware, software, and mobile device deployment. troubleshoot hardware, software, and network issues, and document procedures and inventory. Support computer relocation, COTS and internal applications, and A/V support as assigned. Provide remote support using telephone and MS Teams for teleworking County employees. Manage VDI solutions, enterprise printers, OS deployments, and MS Office365 Suite. Coordinate and perform rapid deployments, OS imaging, and mobile device configuration. Travel within Montgomery County to various work sites and work-related locations using own reliable transportation. Requirements At least 3 years of experience in desktop support and Windows OS administration, including Windows 10 Enterprise and VDI solutions. Experience troubleshooting hardware, software, printers, and enterprise network issues within Active Directory and enterprise domain environments. Familiarity with remote support tools such as MS Teams and helpdesk ticket systems like ServiceNow or Remedy. Ability to lift, transport, and carry up to 50 pounds, with own reliable transportation and mobile communication. A BS or BA degree in a technical field is preferred. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M1 #LI-CB3

Ref:

#851-Rockville-S1