Requirements:

Education/Certification:

Associate's degree in information technology or related field or an equivalent combination of education, training, and experience. Microsoft Certifications preferred. Requires a valid Michigan driver's license with satisfactory driving record.

Experience:

5+ years of experience spanning at least two IT disciplines, including technical administration, Windows Server Operating systems, Exchange on-prem and Exchange online. Experience as a Team Lead preferred. Experience with Azure, Microsoft 365 services and Microsoft Server enterprise implementations. Good knowledge of Microsoft Windows PowerShell and Exchange PowerShell. Exposure to multiple, diverse technologies and processing environments. Knowledge of all components of a technical architecture.

Skills/Abilities:

Ability to utilize IT troubleshooting and diagnostic skills to resolve complex issues and requests. Ability to engineer, redesign and administrate a diverse set of applications running on Windows servers. Exceptional customer service skills and willingness to assist others. Ability to communicate complex information clearly to users with varying technical understanding. Ability to learn new or unfamiliar technologies using documentation and public resources. Strong attention to detail. Strong problem-solving abilities to resolve issues in a calm, confident, and time-sensitive manner. Ability to multi-task several activities and duties simultaneously. Ability to function in a fast-paced environment under short time constraints and within established deadlines. Ability to coordinate well with other departments, internal personnel and clients. Ability to operate endpoints, peripherals, and other business equipment. Ability to adapt to and overcome various technical challenges with minimal assistance.

Communication:

Highly effective written, oral, interpersonal, and presentational skills. Very strong customer service orientation. Ability to establish and maintain effective working relationships with staff and as a member of a team. Cranbrook offers competitive compensation and benefits that include medical, dental, life insurance, long-term and short-term disability, and retirement programs with employer contribution. We also offer generous paid time off, 11 paid holidays and 3 floating holidays, employee discounts, and a unique environment in an educational setting that values collaboration. For consideration, please submit a resume and cover letter. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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