Onsite Customer Service Technician Accurate Controls - 3.4 Detroit, MI Job Details Full-time $25 - $28 an hour 22 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Customer communication Teamwork Microsoft Excel Interpersonal skills Equipment installation Driver's License Customer support Power tools Hand tools Full Job Description Onsite Customer Service Technician - Low Voltage Systems Detroit, MI Area | Full-Time | Long-Term Project Assignment Accurate Controls, Inc. is looking for an experienced Low Voltage Customer Service Technician to provide long-term onsite technical support at a customer facility near Detroit, Michigan. This is a unique opportunity for someone who enjoys troubleshooting, working independently, and taking ownership of the systems they support. Rather than traveling from project to project, this technician will be assigned long-term to one customer facility in the Detroit area , becoming the primary onsite ACI resource for that location. You'll be the only ACI technician regularly working at the facility, but you won't be working alone. You'll be closely connected with our experienced Customer Service team at ACI headquarters in Ripon, Wisconsin, who will provide remote technical support, troubleshooting assistance, programming resources, parts coordination, and additional support when needed. What This Position Looks Like This isn't a traditional traveling Field Technician position. Instead of moving from project to project across the country, you'll be assigned to one customer facility near Detroit for long-term support . You'll become familiar with the facility, its systems, equipment, and customer needs and serve as ACI's dedicated onsite technical resource. Because you'll be ACI's primary onsite presence, we're looking for someone who is dependable, technically capable, professional, and comfortable working independently. What You'll Do As the onsite Customer Service Technician, you'll help maintain, troubleshoot, and support the facility's security electronics systems.

Your responsibilities will include:

Serve as ACI's primary onsite technical resource at the assigned customer facility Troubleshoot issues involving low-voltage wiring, electronic equipment, computers, software, and integrated security systems Diagnose system issues and determine appropriate solutions Test, repair, replace, and configure system components as needed Perform routine service and support of electronic systems Read and interpret blueprints, schematics, wiring diagrams, and technical documentation Work directly with ACI's in-house Customer Service team to troubleshoot more complex issues Communicate with Programming, Engineering, Project Management, and other ACI departments when additional resources are needed Coordinate replacement equipment and parts with the Ripon office Document service activity, completed work, and outstanding issues Communicate professionally with customer personnel and provide updates on service needs Maintain an organized onsite work area, tools, equipment, and materials Follow all ACI and facility safety and security procedures Stay current on applicable system certifications and continuing education Perform other customer service and technical duties as needed Independent Onsite — Supported by an Entire Team You'll be the only ACI technician regularly stationed at this facility , so being comfortable working independently is an important part of the position. But independent doesn't mean unsupported. You'll work closely with our Customer Service team in Ripon throughout the day. If you encounter an issue that requires additional troubleshooting, programming assistance, engineering knowledge, replacement equipment, or another perspective, you'll have an experienced team available remotely to help. You'll be expected to take ownership of issues onsite while also knowing when to reach out and bring additional ACI resources into the conversation. What We're Looking For For this position, previous low-voltage or related technical experience is important. Since you'll eventually serve as ACI's primary onsite resource, we're looking for someone who already has a solid technical foundation and can continue learning our specific systems.

Our ideal candidate:

Has previous low-voltage installation, service, or troubleshooting experience Is comfortable working independently and being the primary onsite ACI representative Has experience troubleshooting wiring, electronic equipment, computers, networking, security electronics, or related systems Can read and understand blueprints, schematics, and wiring diagrams Enjoys troubleshooting and figuring out how things work Is dependable and maintains strong attendance Takes ownership of problems and follows through Communicates professionally with customers and coworkers Is comfortable asking for assistance and collaborating remotely Is organized and able to clearly document completed work Can prioritize issues and manage time independently Is adaptable and able to remain calm when unexpected technical issues arise Is trustworthy, professional, and reliable Qualifications Previous low-voltage, electrical, electronics, security systems, access control, structured cabling, or related technical experience preferred Associate degree or technical degree in a related field preferred; relevant hands-on experience will also be considered Strong troubleshooting and problem-solving skills Ability to read and understand technical drawings, schematics, and documentation Strong verbal and written communication skills Basic proficiency with Microsoft Word, Excel, Outlook, and other computer-based systems Valid driver's license Ability to meet all customer facility access requirements Must be legally authorized to work in the United States Getting Started with ACI You'll begin with approximately two weeks of hands-on training at Accurate Controls headquarters in Ripon, Wisconsin . During this time, you'll become familiar with ACI's systems, equipment, processes, and the Customer Service team you'll be working with. After your initial training, you'll spend time working alongside an experienced ACI technician , gaining hands-on experience with our systems and learning how our technicians approach troubleshooting and customer support. As you gain experience and become comfortable with ACI's systems, you'll transition into the long-term Detroit-area assignment. We want you to know not only the technology you'll be supporting, but also the people and resources available to you when you're working onsite. Physical Requirements This is an active, hands-on technical position.

Candidates must be able to:

Stand and walk for extended periods Bend, stoop, kneel, reach, and work in a variety of positions Climb and work from ladders Use hand and power tools Lift and carry up to 50 pounds Perform detailed wiring, installation, and troubleshooting work Work safely around electronic and low-voltage systems Work within an active correctional facility environment Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Why Accurate Controls? Accurate Controls has been providing security electronics integration to the correctional industry since 1982. Based in Ripon, Wisconsin, we're a family-owned company and a nationwide industry leader. This position offers something different from a traditional service technician role. You'll have the opportunity to really learn a customer's facility and systems , become a trusted technical resource, and take ownership of supporting a major ACI project over the long term. At the same time, you'll be joining a close-knit Customer Service team that works together every day. Our technicians and in-house employees share knowledge, troubleshoot together, and jump in to help each other find solutions. ACI has a fun, energetic, and down-to-earth culture , and even though you won't be sitting in the Ripon office every day, you'll very much be part of that team. What We Offer Competitive wages Medical, dental, and vision insurance 401(k) with employer match Paid vacation and holidays Short- and long-term disability insurance Life insurance Flexible Spending Account Employee Assistance Program Employee referral program Hands-on technical experience Opportunities for continuing education and system certifications Support from an experienced in-house technical team Opportunity to become the dedicated technical resource for a major ACI customer A fun, collaborative, team-oriented company culture

Position Details Job Title:

Onsite Customer Service Technician -

Low Voltage Systems Assignment Location:

Detroit, Michigan area

Position Type:

Full-time Assignment:

Long-term onsite customer support If you're an experienced low-voltage technician who enjoys troubleshooting, taking ownership, working independently, and building your technical skills while being backed by a strong team , we'd like to hear from you. Accurate Controls, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay:

$25.00 - $28.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person