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Cadence Design Systems, Inc.

Customer Service Engineer II

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What they do

A Server Administrator oversees computer networks, ensures their efficiency by maintaining software updates, designing and implementing new system structures and monitoring server activity. Documents technical requirements, creates and implements a timetable for network maintenance, ensures security firewalls are updated regularly and remain fully functional.

$98,889 / year median in Michigan

-8% projected decline

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Job Description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Customer Service Engineer II Location:
Livonia System Dynamics - primary product focus Adams Passionate about technical support and advanced technologies? This role offers massive career growth and endless learning opportunities. Why You'll Love Working Here Be part of a global leader in intelligent system design simulation. Collaborate with a forward-thinking team dedicated to innovation and excellence. Learn from a long-tenured team with deep product and customer experience. Enjoy career growth opportunities and exposure to cutting-edge technologies. About the Role As part of the Global Technical Support Team you'll provide advanced technical support for Cadence's Adams software product line, ensuring customer success and satisfaction. You'll also contribute to other activities such as delivering training, knowledge creation and SimAcademy webinars. This role is perfect for someone who loves working with mechanical systems, exploring automotive and controls domain, solving complex problems and communicating technical concepts clearly. What You'll Do Provide technical support for Adams products, from basic inquiries to complex application issues. Deliver product training and live demos for customers. Create knowledge content (how-to articles, videos, presentations). Engage with the user community and forums. Collaborate with sales, services, and R D teams to share feedback and improve products. Meet or exceed KPIs for responsiveness and quality in customer support. What We're Looking For Master's degree in Mechanical Engineering or related field. Recent graduates are welcome! (Industry experience is a plus but not required.) Strong communication skills and ability to simplify complex concepts. Self-organized, deadline-driven, and a team player. Good understanding of mechanical systems and basic automotive concepts. A passion for customer support. Eligible to work in the U.S. Preferred Skills Experience with Adams simulation software or other MBD tool. Familiarity with FEA tools (MSC Nastran, ANSYS). Proficiency with CAD systems (CATIA, Creo, SolidWorks). Experience with MATLAB, Python and/or C++ Core Skills Customer Technical Support | Mechanical Engineering | Simulation Software | Communication | FEA Tools | CAD Tools | MBD |Automotive | Training Delivery | MATLAB/Python Ready to grow your career and work with cutting-edge technologies? Apply today! We're doing work that matters. Help us solve what others can't.
Additional Jobs Equal Employment Opportunity Policy:
Cadence is committed to equal employment opportunity throughout all levels of the organization. Read the policy(opens in a new tab) We welcome your interest in the company and want to make sure our job site is accessible to all. If you experience difficulty using this site or to request a reasonable accommodation, please contact staffing@cadence.com.
Privacy Policy:
Job Applicant If you are a job seeker creating a profile using our careers website, please see the privacy policy(opens in a new tab). E-Verify Cadence participates in the E-Verify program in certain U.S. locations as required by law. Download More Information on E-Verify (64K) Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences. Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world's toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence. Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.