Position Summary The Associate Systems Administrator - PC Support & Development is responsible for installing and troubleshooting corporate standard hardware and software, working directly with end users to resolve hardware, software, and network problems in a fast-paced IT support environment. Key Responsibilities Install, deploy, move, configure, repair, and audit corporate standard hardware and software including PCs, workstations, printers, phones, smartphones, and other technologies. Maintain PC audit records and track and audit software licensing. Troubleshoot hardware and software problems; contact vendors or department peers for assistance as needed. Communicate effectively with end users, department peers, and vendors on a daily basis; escalate issues to the Technical Group as needed. Answer and track calls at the helpdesk; prioritize tasks based on identified urgency and operational needs. Follow operational procedures and maintain appropriate documentation for all job functions. Provide audio/video conference room support and telephone support. Teach training classes to end users as needed. Reliable, consistent attendance required. Qualifications Associate's degree in Business, Electronics, Data Processing, or Computer Science required; Bachelor's degree preferred, or equivalent relevant experience. Minimum three years of troubleshooting experience with Windows, Microsoft Office, and Microsoft Operating Systems. Ability to install, configure, troubleshoot, and support PC hardware and software. Troubleshooting knowledge of printers, conference room equipment, and computer hardware. Working knowledge of general office communication wiring. Excellent oral, written, and interpersonal communication skills. Self-motivated and independently driven with the ability to stay current on emerging technologies. Working knowledge of UNIX is a plus.

Pay:

$25.00 - $27.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person