The Managed Services Engineering Associate will function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition, this position provides customer service and shows the day-to-day responsibilities involved in being a successful member within the IT industry.

Roles and Responsibilities/ Essential Functions:

Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers. Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead. Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc. Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage. Monitor and analyze customer networks, systems, backups, and security appliances. Work with customer's primary field engineer to perform work on an as needed basis. Cross-Education/Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.