Netcom Services Technician

Netcom Services Technician Wilmington, NC Job Details Full-time $62,000 - $67,000 a year 1 day ago Qualifications Customer communication Network troubleshooting Microsoft Excel Encryption Mid-level 3 years High school diploma or GED Network cabling Technical solutions implementation VoIP Bachelor's degree Network switching Telecommunication Systems & applications support Productivity software Communication skills Analytics Full Job Description Please see Special Instructions for more details.

PLEASE NOTE

This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered. This position is being recruited at the Advanced level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Tech Support Technician Working Title Netcom Services Technician Competency Level Advanced Home Department Network & Communications - 55130 Primary Purpose of Organizational Unit The Department of Infrastructure & Operations Services is responsible for the planning, installation, management and support of the central computing, voice communications, and data storage infrastructure which enables faculty, staff and students to utilize UNCW's information technology resources for teaching, research, public service, administration and information management. The department is based in Information Technology Services in Business Affairs and is under the administrative purview of the Chief Information Officer. College Chief Information Officer - 55000 College College/School Information University Information The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking. A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering. The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "

Doctoral Universities:

High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education. UNCW has been part of the University of North Carolina System since 1969. Location of Workplace Main UNCW Campus Brief Summary of Work for this Position The Netcom Services Analyst is responsible for generating and processing work orders, communicating with customers to provide service solutions, and collaborating with technical staff to complete work orders. The position provides management and oversight of work order billing for campus departments. This role involves troubleshooting, developing, and implementing solutions, as well as utilizing server access to assign services, activate features, and complete custom configurations for customers. Key responsibilities include resolving routine and non-routine station issues, mid-level switch issues, and backend system issues such as non-standard phone and voicemail setups, E911 service configuration and management, and phone feature compatibility issues. The analyst consults with specialists on technical issues as needed and provides backup assistance to team analysts and specialists when necessary. The role requires applying technical knowledge to implement solutions and producing analytics from systems to inform future design and create efficiencies. Minimum Education and Experience Requirements Graduation from high school and one year in the field of technology related to the positions' role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience. Preferred education, professional skills and experience Bachelors degree and 3+ years of experience or equivalent combination of training and experience. Previous experience working as a VoIP network administrator In-depth knowledge of VoIP systems and IP Protocols, with emphasis on creating intricate call-routing solutions. Administration of VOIP related routing including carrier level, hunt groups, simultaneous ring groups, etc. Experience in end user support in a VoIP environment including physical phones and softphones for a secure (encrypted) architecture. Familiarity with telecom billing systems. Experience with E911 and other telecommunication regulations. Assist with structured cabling installation and testing (copper and fiber) as needed to support voice and network services. Support Layer 1 network activities, including switch installations, patching, and physical connectivity troubleshooting. Working knowledge of Microsoft Office Suite with heavy use of Excel. Strong verbal and written communication skills with the ability to work well in a team setting. Experience in a university system. Required Certifications or licensure

FTE 1.0 FTE

(40 hours per week) Months Per Year 12 Months Work Days Monday - Friday Work Hours 8:00 am - 5:00 pm Type of Position Permanent Anticipated Ending Date if Time-Limited Position Number 8432 Job Posting Date 03/05/2026 Posting Close Date 03/26/2026 Number of Openings Single Incumbent Special Notes to Applicants

PLEASE NOTE

: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered. This position is being recruited at the Advanced level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. EEO Statement UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

External Link to Posting https:

//jobs.uncw.edu/postings/38755 Applicant Documents Required Documents Resume Cover Letter Optional Documents