Technical Services Specialist II or III

Technical Services Specialist II or III Crete, NE Job Details Full-time $45,000 - $50,000 a year 2 days ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications ITIL Certification Management Event coordination Student mentoring Military IT service management Mid-level Associate's degree in information technology ServiceNow Customer support Technical troubleshooting support 1 year Associate's degree Project leadership Escalation handling Leadership Information Technology Full Job Description Doane University invites applications for a Technical Services Specialist (Level II or Level III) located on our Crete campus. In this role, you'll be at the forefront of our Service Center, supporting the technology needs of students, faculty, staff, and external partners while coordinating the setup and operation of technology resources across the university. Serving as a key point of contact for technology support requests, event technology coordination, and service desk operations, level II or III Specialists ensure requests and incidents are properly diagnosed, documented, resolved, or escalated while delivering excellent customer service. Support is provided through multiple channels, including in-person assistance, digital systems, and automated services. This position works collaboratively with departments across campus, coordinates resources for internal and external events, and may supervise and mentor student customer service representatives. The Technical Services Specialist II role serves as a development position, building technical and service management expertise with increasing independence. The Technical Services Specialist III role functions with greater leadership responsibilities, including project coordination, mentoring staff, and contributing to service improvement initiatives

Minimum Required Qualifications:

Level II:

Associate degree in customer service, information technology, or a related field. Equivalent combinations of education, work experience, or military experience may be considered. One (1) year of experience providing customer support, service desk operations, or technical support in a professional environment.

Level III:

Associate degree in customer service, information technology, or a related field. Equivalent combinations of education, work experience, or military experience may be considered. A minimum of two (2) years of progressive experience in technical support, service desk operations, or IT service delivery. Ability to demonstrate leadership capabilities, mentoring experience, and the capacity to manage projects or operational improvements.

Preferred Qualifications:

Level II:

Experience supporting IT services, event technology, or higher education environments

Level III:

Bachelors degree The following certifications: ITIL certification ServiceNow Certification AVIXA Certified Technology Specialist (CTS) Customer service or service management certifications Other audio/visual or technology support related certifications Apply for this position at www.doane.edu/jobs. Only applications submitted to the Doane website will be considered.

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person