Service Department Administrative Assistant

Overview B&B Mechanical Services Inc. is seeking an HVAC service department administrative assistant to help manage and support our current service department. This role shall focus on data entry, strong attention to detail, customer service phone calls, discretion, and the ability to learn and navigate our current dispatching software, Service Fusion. Knowledge of Microsoft office is also a plus. Training will be supplied as well.

Key Responsibilities:

Train to be able to navigate our current dispatching software, Service Fusion Generate and edit service technician work orders, ensuring accuracy and understanding which edits require approval before sending to clients. Assist company staff members with maintenance scheduling and ensuring compliance with client requirements. Follow up with billing partners and clients to resolve billing issues and ensure invoices are approved and processed in a timely manner. Maintain professional and discreet communication, knowing when to ask questions and when to proceed independently. Ensure confidentiality of client and firm matters while collaborating with accounting staff, and vendors. Support additional service department duties.

Qualifications & Skills:

1+ year of experience in general administrative duties is required. Familiarity with Service Fusion HVAC software or similar platforms is preferred. Excellent attention to detail with the ability to manage multiple tasks Professional communication skills with the ability to interact tactfully and effectively with staff and clients. Skills Proficiency in computer software programs. Ability to work collaboratively in a team environment while also being self-motivated. Strong communication skills to interact professionally with clients, contractors, and team members. Join our family where you will have the opportunity to contribute your expertise in a supportive environment while advancing your career in the HVAC industry!

Job Type:

Full-time Pay:

$20.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Application Question(s): Are you familiar with scheduling or dispatching software

Experience:

Data entry: 1 year (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Salem, NH 03079 (Required)

Work Location:

In person