TechOps System Administrator

TechOps System Administrator Hana Cloud Solutions LLC Carlstadt, NJ Job Details $51,500

• $87,800 a year 1 day ago Benefits AD&D insurance Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Qualifications Customer communication Full Job Description Responsibilities but not limited to: Assist users in resolving hardware, software, and network-related issues.

Walk users through problem-solving processes and provide step-by-step solutions Diagnose and troubleshoot technical issues reported by end-users. Escalate complex problems to the appropriate IT support teams for resolution. Perform root cause analysis and implement solutions to prevent recurring issues. Maintain accurate records of user issues, solutions provided, and other relevant information. Create and update knowledge base articles to facilitate self-help for end-users. Install, configure, and update software applications and operating systems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Conduct routine checks and maintenance tasks to ensure system stability and security. Provide basic training to end-users on using hardware and software applications. Create and deliver user guides and tutorials for common issues. Collaborate with other IT support teams and departments to resolve complex issues. Participate in meetings and contribute to the improvement of IT processes. Manage the comprehensive design of CCTV systems, including camera selection, network architecture, storage solutions (NVR/VMS), and integration with other security or IT platforms. Install and configure advanced CCTV systems, ensuring adherence to design specifications, industry best practices, and relevant regulatory standards Develop and manage comprehensive preventative maintenance programs for enterprise-level CCTV infrastructure, including firmware management, system health monitoring, and performance tuning. Qualifications /

Skills:

Bachelor's Degree, Information Technology/Computer Science Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity with help desk software and remote desktop tools. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. A degree in Computer Science, Information Technology, or a related field is preferred. Bilingual in

Korean and English Benefits:

Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy 401 (k) Retirement Plan with up to 5% match per company policy Life Insurance and AD&D (Accidental death & Dismemberment) per company policy BTA Insurance (Business Travel Accident Coverage) Company provided lunch Paid-time off (PTO) and Paid Holidays per company policy Celebration & Condolence Benefits per company policy

Smart Card:

Earn additional 4 points to the standard $1 = 1 point Holiday Gift certificates per company policy FSA (Flexible Spending Account) per company policy DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours :

8:30 AM

• 5:30 PM, Mon

• Fri Salary Range:

  $51,500
• $87,800 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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