IT Help Desk Coordinator

IT Help Desk Coordinator Freight Forwarder and Logistics - 4.0 Secaucus, NJ Job Details Full-time $45,760 - $54,080 a year 10 hours ago Qualifications Computer operation English Windows Korean Computer hardware Information Technology Full Job Description ▨

Position Title :

IT Help Desk Coordinator ▨

General Responsibilities :

▨ Qualifications Internal IT Support (Primary)  Provide basic internal IT support, including device setup, software configuration, and troubleshooting for end users  Set up and configure computers, monitors, printers, and peripherals  Assist with onboarding/offboarding employees (user accounts, email setup, system access)  Troubleshoot common issues: o Email access and configuration o Software installation and errors o Printer and scanner connectivity o Basic network connectivity (Wi-Fi, LAN)  Replace or install basic hardware (mouse, keyboard, monitors, etc.)  Support office systems such as phones and conferencing tools MSP Coordination & Escalation (Liaison Role)  Coordinate with third-party IT service providers to resolve hardware, software, network, and security issues  Act as the primary internal point of contact for the Managed IT Services Provider  Escalate complex or unresolved issues to the MSP and track tickets through resolution  Escalate critical infrastructure issues to senior management and IT partners to ensure timely resolution  Follow up on open tickets to ensure accountability and service-level expectations are met  Assist MSP with on-site support needs (testing, access, coordination) to minimize external service visits General IT Administration  Maintain inventory of IT equipment and supplies  Document recurring issues, resolutions, and basic IT procedures (SOPs)  Support small IT-related projects or system rollouts as needed ▨ Qualifications Required  Bilingual in English and Korean (spoken and written)  Basic understanding of computers, networks, and common office software  Strong problem-solving skills and willingness to learn  Good communication skills and ability to support non-technical users  Organized with strong follow-up and task management ability Preferred (Not Required)  Coursework or degree in IT, Computer Science, or related field  Prior internship or experience in IT support/help desk  Familiarity with:  Windows OS and Microsoft 365  Basic networking concepts (IP, Wi-Fi, routers)  Printers and office hardware ▨ Work Environment & Expectations  On-site role supporting office and warehouse staff  Workload is generally light to moderate, with occasional spikes  Opportunity to gain hands-on exposure to real-world IT operations  Flexible schedule available for part-time or internship candidates

Job Type:

Full-time Pay:

$45,760.00 - $54,080.00 per year Application Question(s): Are you bilingual in Korean and English? Are you of Korean descent? Please specify your current status in the United States, or if you are a foreign national, indicate your visa type. Please indicate your total years of relevant experience.

Work Location:

In person