Desktop and Application Support Specialist

Expect Success at Bridgeway! We make a difference in people's lives by supporting their life goals•our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together. We give you our best, so you can unleash your full potential Make a Future at Bridgeway!

Who we are:

Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future.

Department:

IT Department Salary:

$60,000

Location:

Union, NJ Work hours: Monday-Friday 8:30am-4:30pm

Position Overview:

Provide end-user IT support for customers in a broad range of administrative, instructional and research environments. Recommend solutions to support IT needs. Onboard new faculty and staff. Train customers on basic functions of applications. Respond to support request calls and emails.

Essential Job Functions:

Create and maintain a wellness and recovery-oriented environment by using respectful, person-first language, documentation, and interactions. Provide the highest quality customer service to all employees and customers as follows: be friendly, respond promptly, know your service, listen to and get to know our staff and customers, be open to asking, receiving and using feedback, create positive work relationships, always follow up with assignments and be curious. Maintain a culture of compliance with internal and external policies, regulations, laws, and high ethical standards. Desktop Support Install new computer hardware. Prepare new computers for deployment and reload existing computers using standard vendor operating system images. Install new software applications and apply software updates. Build and update group policy objects in Active Directory. Investigate, diagnose, and resolve complex hardware, software, security, and network problems. Coordinate vendor repairs of computers, printers, and other devices. Maintain inventories of computers, software licenses and related supplies. Monitor the ticket queues used by the team and prioritize daily tasks to maintain support continuity. Server and System Administration Administer local and cloud-based servers to provide file shares, manage access, apply patches, and apply firmware updates. Maintain server accounts and permissions. Assist users with file management for local and server storage. Ensure that scheduled backups of system and data files on servers and desktops are running appropriately. Perform data restores as requested. Specialize and have solid knowledge in IT with the Microsoft Office 365 system, applications & application support. Experience in managing Active Directory (AD) permissions, Office 365 permissions and permissions via Azure Sync Services. Support the organization's electronic health record (EMR) system and mobile device platforms, including user account management, access configuration and resolution of technical issues while maintaining HIPAA and organizational security standards.

Responsibilities:

Maintain desktop and laptop equipment, peripherals, and other IT related hardware. Diagnose, replace, upgrade and repair hardware issues. Provide end-user application and software support. Maintain Office 365 accounts, access, reconciliation, and licensing. Maintain IT assets and equipment inventory.

Preferred Skills:

3+ years of hands-on experience with Office 365, Microsoft SharePoint, or Microsoft Exchange 2+ years real-word experience implementing production Azure analytics platforms. MCSA and/or MCSE certification in Microsoft Office 365 preferred. Azure certifications preferred.

Primary Qualifications:

Minimum 3 years of extensive Exchange/Exchange Online and Microsoft 365 implementation and support experience. Provide overall Office365 security expertise including strong knowledge of Azure Active Directory. Permissions (Azure Active Directory ' Security & Compliance Center ' Exchange Online)

Requirements:

Education/Certifications:

Three to five years of experience in Microsoft Cloud technologies such as: Office 365, Azure AD, Exchange, SharePoint, Teams, OneDrive Three to five years of experience providing remote Help Desk support. Certifications are a plus (Microsoft preferred)

Experience:

Desktop Support:

3 years

SharePoint:

3 years Office 365: 3 years

Azure AD:

3 years

Teams:

3 years

Exchange:

3 years

Driver's License, Vehicle:

Valid driver's license required. No more than one moving violation within the past 12 months Vehicle required.

EXCELLENT BENEFITS

Benefits:

Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAP Eligible for medical benefits after 30 days of employment Flexible work schedules, clinical training series, leadership development program 10 paid holidays (an 11th after 2 years of employment), generous vacation and sick time Bridgeway Behavioral Health Services is committed to inclusive hiring and dedicated to diversity in our work and workplace culture. We provide equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, national origin, sex, sexual orientation, gender identity or expression, marital status, military or veteran status, disability, age, religion, or any other classification protected by law; and we strongly encourage candidates of all identities, experiences, orientations, and communities to apply. Desktop and Application Support Specialist 3.2 3.2 out of 5 stars 373 Clermont Terrace, Union, NJ 07083 $60,000 a year•Full-time

BRIDGEWAY BEHAVIORAL HEALTH SERVICES 109

reviews $60,000 a year•Full-time Expect Success at Bridgeway! We make a difference in people's lives by supporting their life goals•our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together. We give you our best, so you can unleash your full potential Make a Future at Bridgeway!

Who we are:

Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future.

Department:

IT Department Salary:

$60,000

Location:

Union, NJ Work hours: Monday-Friday 8:30am-4:30pm

Position Overview:

Provide end-user IT support for customers in a broad range of administrative, instructional and research environments. Recommend solutions to support IT needs. Onboard new faculty and staff. Train customers on basic functions of applications. Respond to support request calls and emails.

Essential Job Functions:

Create and maintain a wellness and recovery-oriented environment by using respectful, person-first language, documentation, and interactions. Provide the highest quality customer service to all employees and customers as follows: be friendly, respond promptly, know your service, listen to and get to know our staff and customers, be open to asking, receiving and using feedback, create positive work relationships, always follow up with assignments and be curious. Maintain a culture of compliance with internal and external policies, regulations, laws, and high ethical standards. Desktop Support Install new computer hardware. Prepare new computers for deployment and reload existing computers using standard vendor operating system images. Install new software applications and apply software updates. Build and update group policy objects in Active Directory. Investigate, diagnose, and resolve complex hardware, software, security, and network problems. Coordinate vendor repairs of computers, printers, and other devices. Maintain inventories of computers, software licenses and related supplies. Monitor the ticket queues used by the team and prioritize daily tasks to maintain support continuity. Server and System Administration Administer local and cloud-based servers to provide file shares, manage access, apply patches, and apply firmware updates. Maintain server accounts and permissions. Assist users with file management for local and server storage. Ensure that scheduled backups of system and data files on servers and desktops are running appropriately. Perform data restores as requested. Specialize and have solid knowledge in IT with the Microsoft Office 365 system, applications & application support. Experience in managing Active Directory (AD) permissions, Office 365 permissions and permissions via Azure Sync Services. Support the organization's electronic health record (EMR) system and mobile device platforms, including user account management, access configuration and resolution of technical issues while maintaining HIPAA and organizational security standards.

Responsibilities:

Maintain desktop and laptop equipment, peripherals, and other IT related hardware. Diagnose, replace, upgrade and repair hardware issues. Provide end-user application and software support. Maintain Office 365 accounts, access, reconciliation, and licensing. Maintain IT assets and equipment inventory.

Preferred Skills:

3+ years of hands-on experience with Office 365, Microsoft SharePoint, or Microsoft Exchange 2+ years real-word experience implementing production Azure analytics platforms. MCSA and/or MCSE certification in Microsoft Office 365 preferred. Azure certifications preferred.

Primary Qualifications:

Minimum 3 years of extensive Exchange/Exchange Online and Microsoft 365 implementation and support experience. Provide overall Office365 security expertise including strong knowledge of Azure Active Directory. Permissions (Azure Active Directory ' Security & Compliance Center ' Exchange Online)

Requirements:

Education/Certifications:

Three to five years of experience in Microsoft Cloud technologies such as: Office 365, Azure AD, Exchange, SharePoint, Teams, OneDrive Three to five years of experience providing remote Help Desk support. Certifications are a plus (Microsoft preferred)

Experience:

Desktop Support:

3 years

SharePoint:

3 years Office 365: 3 years

Azure AD:

3 years

Teams:

3 years

Exchange:

3 years

Driver's License, Vehicle:

Valid driver's license required. No more than one moving violation within the past 12 months Vehicle required.

EXCELLENT BENEFITS

Benefits:

Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAP Eligible for medical benefits after 30 days of employment Flexible work schedules, clinical training series, leadership development program 10 paid holidays (an 11th after 2 years of employment), generous vacation and sick time Bridgeway Behavioral Health Services is committed to inclusive hiring and dedicated to diversity in our work and workplace culture. We provide equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, national origin, sex, sexual orientation, gender identity or expression, marital status, military or veteran status, disability, age, religion, or any other classification protected by law; and we strongly encourage candidates of all identities, experiences, orientations, and communities to apply.