Internal IT Administrator Nevada NanoTech Systems Sparks, NV 89431 $85,000 - $95,200 a year - Full-time Apply with Indeed Job Overview About the Role The Internal IT Administrator manages the organization's day-to-day technology operations and is the primary point of contact with our Managed Service Provider (MSP). The role supports approximately 60 users across multiple locations, administers Microsoft 365 and endpoint management, supports our ERP and finance systems, and maintains IT security, policies, and documentation. The IT Administrator handles users, licenses, access administration and routine server tasks directly, and coordinates network and infrastructure changes through the MSP. Key Responsibilities End User Support Provide first-line technical support for hardware, software, printers, mobile devices, and business applications, escalating complex issues to the MSP when necessary. Assist with onboarding and offboarding employees, including account setup and equipment deployment. Maintain IT asset inventory, including laptops, desktops, mobile devices, and peripherals. Create and maintain user documentation and training materials. Managed Service Provider Coordination Serve as the primary liaison between the company and the MSP. Open, track, and prioritize support tickets with the MSP. Coordinate infrastructure projects, server upgrades, and maintenance activities. Review MSP performance and ensure service level agreements (SLAs) are met. Microsoft 365 Administration Administer Exchange Online, Teams, SharePoint, OneDrive, and Entra ID. Manage users, shared mailboxes, distribution and security groups, licenses, and access. Implement and maintain security policies, including Multi-Factor Authentication (MFA) and Conditional Access. Monitor license usage and recommend adjustments as needed. Infrastructure and Server Administration Hands on experience managing Windows and Linux Servers. Monitor server health, performance, storage utilization, and backups, including backup verification. Perform routine administrative tasks, including user account management, file share permissions, and Group Policy updates. Maintain business continuity and disaster recovery documentation. Security and Compliance Enforce company IT security policies and standards. Monitor endpoint protection, vulnerability management, and patch compliance. Coordinate cybersecurity initiatives with the MSP. Conduct periodic user access reviews. Participate in incident response activities and investigations. IT Governance and Policy Management Develop and maintain IT policies, procedures, and standards. Ensure compliance with company and industry requirements. Manage software licensing and renewals. Maintain technology documentation, including network diagrams and system procedures. Assist leadership with technology planning and budgeting.

Qualifications Education:

Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent practical experience.

Experience:

3+ years in IT administration, systems administration, or a senior help desk role supporting a small to mid-sized organization. Certifications (preferred): MD-102, MS-102, or SC-300; CompTIA A+, Network+, or Security+; or ITIL Foundation.

Technical knowledge:

Working knowledge of Windows & Linux Servers, Active Directory, and basic networking (DNS, DHCP, VPN, VLANs, firewalls).

Business applications:

Required experience supporting ERP or accounting systems (Microsoft Dynamics 365 or similar), including user access, permissions, and coordination with vendors or the finance team. Familiarity with financial reporting tools or month-end system needs is a plus.

Pay:

$85,000.00 - $95,200.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person