L2 Dual Platform IT Technician (NYC)

This is NOT remote position, you must live in NYC area and be able to reasonably commute to office in Manhattan. Join a Team That Moves Fast, Solves Big Problems, and Knows How to Have Fun Are you an IT support pro who thrives in a fast-paced environment, loves solving real-world tech challenges, and enjoys working directly with people? If you're looking for a role where your work actually makes a difference—and your team has your back— DeepTech Inc. is ready for you. We're a trusted NYC-based Managed Service Provider with over 20 years of experience and a reputation for delivering tech support with intelligence, empathy, and follow-through. Now, we're growing our team and looking for a Level 2 IT Support Specialist who's sharp, resourceful, and excited to grow. What You'll Be Doing Support smart people doing meaningful work, both remotely and onsite from our bright Midtown office and client locations around NYC. Tackle everything from password resets and OS updates to advanced network and server troubleshooting. No two days are the same. Get fully onboarded in your first 3 weeks with structured training on our systems, processes, and clients. Own your ticket queue, manage support requests with clarity, speed, and precision. Configure and support MDMs, email services, printers, VoIP systems, VPNs, backups, firewalls, you know the drill. Keep documentation clean and communication even cleaner. We value clarity, not just clicks. Jump into our on-call rotation (with added pay) and collaborate with your team during department meetings and monthly all-hands (breakfast included). Learn constantly. Grow rapidly. Contribute daily. What You Bring 4+ years in IT support roles, ideally in a service desk or MSP setting. Fluency in both Windows and macOS environments, plus iOS and Android.

Hands-on experience with:

Google Workspace & Microsoft 365 Admin consoles, email migrations, and security best practices Servers (Windows Server 2012-2022, NAS, basic Mac server knowledge) Enterprise networking (SonicWall, Meraki, Unifi), VPNs, VoIP, and RAID MDMs like JAMF, Mosyle, Intune, or Meraki Ticketing/RMM/PSA tools (ConnectWise is a plus) Confidence to work independently, the judgment to ask for help when needed. A friendly, thoughtful, client-first approach—you know how to talk to people, not just computers. Strong organizational skills and a love for clean, thorough documentation. What We Offer Benefits You Can Count On Cell phone reimbursement Commuter benefits Medical, dental, vision, life, and AD&D insurance 9 paid holidays, plus PTO and sick days Employee referral bonuses & EAP access Real Career Growth Training goals tailored to your interests Opportunity to work with all the fun tools and learn Ability to advance as a senior tech, project lead, or specialist An Office Culture You'll Actually Enjoy Bright Midtown location with great energy Monthly employee appreciation, with the occasional friendly office dog Breakfast team meetings, and a culture that values your voice Ready to Apply? Email your resume in PDF format only to hiring@deeptechinc.

com Use subject line:

Dual L2 Tech - YOUR

FULL NAME

Applications without email submission will not be considered.

Job Type:

Full-time Pay:

$80,000.00 - $90,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance

Schedule:

Monday to Friday On call

Experience:

IT support: 4 years (Preferred) Ability to

Commute:

New York, NY 10018 (Required)

Work Location:

In person