Technical Service Specialist#26-00126

Athens, OH

Onsite

Direct Placement Job Description

Opportunity Snapshot

Location:

Athens, OH

Hire Type:

Direct Hire

Industry:

Technology Manufacturer

Schedule:

Full-Time, Monday through Friday, usually 7 AM to 4 PM or 8 AM to 5 PM

Pay:

Competitive, based on experience

Benefits:

Health, dental, vision, PTO, and retirement Summary

Our client is seeking a Technical Service Specialist to join their Customer Experience team. This direct-hire opportunity is ideal for a customer-focused professional who enjoys solving technical challenges, collaborating with internal teams, and delivering exceptional support. The role combines hands-on troubleshooting, customer communication, and continuous improvement initiatives in a fast-paced and rewarding environment. What You'll Do

Serve as the first point of contact for customer support requests submitted via phone, email, and ticketing systems

Troubleshoot and resolve technical issues involving integrated hardware and software systems

Escalate complex customer concerns through established resolution channels

Follow up with customers to ensure satisfaction and successful issue resolution

Collaborate with cross-functional teams to communicate updates, notices, and customer feedback

Identify trends, customer needs, and opportunities to improve customer experience

Support a global customer base with timely and professional service

What We're Looking For

4+ years of experience in customer support, technical support, or help desk environment

Excellent verbal and written communication skills

Ability to work independently and manage multiple priorities effectively

Experience utilizing customer service ticketing systems (Infor or similar platforms preferred)

Strong problem-solving skills and the ability to handle time-sensitive customer issues

Experience supporting HVAC, refrigeration, cryogenic, or related technical products is preferred

Associate's or bachelor's degree preferred; high school diploma or GED required

Why You'll Love This Opportunity

Join an established and growing technology manufacturer

Direct impact on customer satisfaction and product success

Collaborative team environment with cross-functional exposure

Opportunity to develop technical expertise while supporting customers worldwide

Stable, full-time direct-hire position with long-term growth potential

Hiring Requirements

High School Diploma or GED required

Ability to provide professional customer support in a fast-paced environment

Demonstrated technical aptitude and troubleshooting capabilities

About the Hire Type

Direct Hire:

The selected candidate will be hired directly by the employer and become a permanent member of the team from day one.