L1 Systems Administrator

Job Description A Tier L1 IT Systems Administrator job is currently available at Belcan in Evendale, OH 45215. This is a full-time, direct hire position with full benefits. Additionally, you must hold a current CompTIA Security + CE certification/equivalent or be willing to obtain one. We are looking for those who possess a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via e-mail using IT ticketing system.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
• Diagnose, research and resolve tier 1 technical hardware and software issues.
• Effectively advise and assist customers on appropriate action.
• Provide accurate information on IT products and services.
• Direct unresolved issues to the next level of support personnel.
• Identify and escalate situations requiring urgent attention.
• Maintain the highest possible level of customer service.
• Work with vendors and internal stakeholders to ensure accurate, effective training content.
• Other duties as assigned.

Requirements:

• Minimum 2 years resolving basic user issues with regards to Windows and Linux workstations and servers, Networks, Storage/Backup and Engineering Application Support in classified program areas:
• IT support hotline and desk-side support
• Password resets and other account maintenance
• System hardware imaging, configuration, deployment, relocation and decommissioning
• Basic system troubleshooting and issue remediation
• Basic application troubleshooting and issue remediation
• System patching and execution of compliance related tasks
• Must be able to work onsite 100% of the time in

Evendale, OH Compensation:

We provide a competitive pay and benefits package. This position is offering an salary rate of $50,000 to $65,000 however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Minimum Security Clearance SECRET REQUIRED