Systems Administrator

Description We are seeking a skilled and motivated Tech Support Tier 2 Analyst to join our technical operations team. This role is ideal for someone with strong hands-on experience across server administration, cloud migrations, Microsoft technologies, and networking. You will serve as a key escalation point for complex issues, provide advanced troubleshooting, support critical infrastructure, and assist with lift‑and‑shift migrations from on‑premises environments to the cloud. Key Responsibilities Technical Support & Troubleshooting + Provide Tier 2 support for escalated technical incidents and service requests. + Diagnose and resolve issues related to Windows Server, O365, networking, and general system performance. + Support end users and internal teams with advanced problem-solving and root-cause analysis. Server & Infrastructure Work + Install, configure, maintain, and troubleshoot Windows Server environments. + Perform patching, permissions management, role configuration, and server hardening. + Assist in server upgrades, migrations, and new deployments. Cloud & Migration Projects + Participate in lift-and-shift migrations from on-premises systems to cloud environments. + Support migration planning, execution, validation, and documentation. + Assist with identity management, Azure AD integration, and cloud resource configuration. Microsoft Back-End Support + Provide back-end support for Microsoft technologies including: + Office 365 administration + Exchange Online + SharePoint Online + Azure AD + Manage licensing, user provisioning, policy enforcement, and security configurations. Networking Support + Troubleshoot LAN/WAN connectivity issues. + Perform basic to intermediate network configuration and diagnostics. + Support network changes, documentation, and performance monitoring. Unify (Ubiquiti) Systems - Major Plus Experience with Unify/Ubiquiti hardware is a significant advantage, including: + MVR systems + NAS devices + Gateways + Access Points + Controller configuration, firmware updates, and network optimization Requirements Qualifications & Experience + 2-4 years in a Helpdesk Tier 2 or Systems Support role. + Strong knowledge of Windows Server and Microsoft 365 administration. + Experience with on-prem to cloud migrations. + Working knowledge of networking (TCP/IP, DNS, DHCP, VLANs, firewalls). + Familiarity with Unify/Ubiquiti environments preferred. + Ability to troubleshoot complex technical issues independently. + Excellent communication and customer service skills. Preferred Certifications (Not Required) + CompTIA Network+ / Security+ + Microsoft 365

Certified:

Modern Desktop Administrator / Fundamentals + Azure Administrator (AZ-104) + Ubiquiti certifications (UBWA, UEWA) Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .