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IT Contact Center Support/Service Desk
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Job Description
IT Contact Center Support/Service Desk
Malvern, PA 19355
Posted:
09/04/2026
Employment Type:
Contract
Job Category:
Other
Job Number:
25888
Job Description
Job Title:
IT Service Desk Support Specialist
Pay Rate:
Up to $18.00 per hour Our client is a nationally recognized leader in healthcare, dedicated to transforming lives through clinical excellence and compassionate support. They foster a collaborative environment where technology professionals enable life-saving operations. Step into a vital IT support role where you will serve as the first line of defense for clinical and desktop applications across a 24/7 healthcare ecosystem. You will troubleshoot technical incidents via phone, chat, and ticketing portals while partnering with engineering teams to minimize downtime. This is an exciting opportunity for a customer-focused IT professional looking to build a rewarding career in healthcare technology.
Here's what you'll be doing:
- Diagnosing and resolving IT support incidents at first contact using proactive questioning, technical expertise, and remote tools.
- Supporting clinical and desktop applications, hardware, printers, and network connectivity across multi-channel support platforms.
- Documenting troubleshooting steps, known issues, and permanent solutions within the knowledge base to ensure seamless team alignment.
- Escalating complex or recurring technical issues to specialized support teams while maintaining complete ownership of the customer experience.
- Participating in a rotating on-call, evening, and weekend coverage schedule to ensure continuous operational availability.
Here's what our ideal candidate has:
Associate's degree in Computer Science, Information Systems, or a related technical major (or equivalent combination of education, experience, and certifications).
6+ months of IT support experience, preferably within a high-volume contact center, help desk, or healthcare environment.
Demonstrated ability to troubleshoot and diagnose Microsoft products, hardware, and clinical/healthcare applications.
Superior customer service and communication skills with a commitment to maintaining confidentiality and user satisfaction.
A private, dedicated home office space with a strong wired internet connection.
Key Words:
IT Support Specialist, Help Desk Analyst, Service Desk Technician, Desktop Support, Clinical Application Support, Technical Support, Healthcare IT, Contact Center
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