Job Summary We are seeking a motivated Customer Service Support professional for a direct hire opportunity in Monroeville, PA. This full-time role is ideal for someone who enjoys helping customers, explaining technology in a clear way, and working in a fast-paced customer support and sales environment. As a Customer Service Support Representative, you will assist customers with satellite internet services, answer inbound questions, support account and service needs, and recommend solutions that match each customer's connectivity needs. This opportunity offers paid training, a supportive team culture, advancement potential, and the chance to represent innovative technology. Candidates who are energetic, goal driven, and comfortable using computer systems will have the opportunity to grow within a professional customer care environment backed by supportive leadership and ongoing coaching. Key Responsibilities

• Handle inbound customer interactions while providing support and promoting satellite internet services.
• Assist customers with equipment activation, password resets, service plan management, order requests, and general account inquiries.
• Educate customers on product features, speed, reliability, installation details, hardware options, and service availability.
• Recommend tailored plans based on customer needs and work toward sales targets, conversion goals, and quality standards.
• Accurately process orders, update customer information, and document each interaction in company systems.
• Create a positive customer experience through empathy, patience, active listening, and clear communication. Compensation and Benefits
• Pay range: $16 to $17 per hour.
• Job type: Direct hire, full-time.

• Schedule:

  Friday through Tuesday. Third Shift start anywhere between 9pm-1am
• Paid training on customer support and satellite internet technology.
• Medical, dental, and vision insurance.
• Paid time off.
• Growth and advancement opportunities. Required Qualifications and Skills
• High school diploma or equivalent required.
• 1 to 2 years of experience in customer service, sales, technical support, or telecommunications is helpful.
• Strong communication, active listening, and problem-solving skills.
• Ability to explain technical information clearly to everyday customers.
• Comfortable using computers, multiple systems, and communication tools.
• Goal driven mindset with a passion for helping customers.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
• Flexibility to work various shifts depending on program needs. Preferred Qualifications
• Previous experience in sales, customer service, telecommunications, call center support, or technical customer service.
• Experience meeting sales targets, conversion goals, quality metrics, or performance standards.
• Familiarity with internet service, connectivity troubleshooting, account support, or service plan management.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.