Network and Systems Administrator

Overview We are seeking an experienced, hands-on Network & Systems Administrator (NSA) to directly administer, maintain, and support our organization's telephony, computer and network infrastructure, and critical facility systems. This is a working technical role — not a strategic or oversight position. The successful candidate will be physically present in our data center and across our facilities, racking equipment, running cable, configuring devices, and getting directly involved in day-to-day technical work. This position operates in a 24x7 environment and plays a vital role in system reliability, security, and emergency readiness across both our primary and emergency response locations. Key Responsibilities This is a hands-on, technically-engaged role. The NSA will personally perform the work described below — not delegate it or manage others who do it. Directly configure, administer, and support telephony systems, network infrastructure, and software. Personally perform upgrades, patching, and routine system maintenance; coordinate with vendors as needed. Develop, build, and maintain enterprise backup solutions; perform hands-on monitoring, troubleshooting, and off-site media management. Administer user accounts, access controls, and security tools across applications and systems. Physically install, rack, cable, and decommission servers, network hardware, and telephony systems — including running and terminating cables, mounting equipment, and managing hardware in the data center. Participate in cybersecurity planning, prevention strategies, and incident response tests. Assist with quarterly testing of business continuity and emergency response plans, including hands-on failover and recovery exercises. Proactively monitor systems and personally resolve hardware, software, application, and network issues. Initiate support tickets and collaborate directly with service providers during outages or incidents. Provide direct end-user support for workstations, laptops, peripherals, and software applications, including in-person troubleshooting. Assist with hands-on administration and troubleshooting of facility systems. Maintain inventory of hardware, software, licenses, and subscriptions. Track employee-issued equipment and process returns. Maintain facility layout documentation (network maps, electrical panels, safety systems, etc.). Research, test, and recommend system improvements and new technologies — including building proof-of-concept implementations.