Benefits you can count on:

Pay rate: $19.00 to $20.00 per hour.\nGenerous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.\nEarn vacation time, and sick leave accrual from day one and paid holidays after 90 days.\n401(k) Profit Sharing Plan after 90 days.\nAdditional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a

Customer Service Technician:

Serve as a front-line point of contact for customer technology support via phone and email.\nProvide Tier 1 support for SourceLink ordering, including order placement assistance and common ordering issues.\nProvide Tier 1 support for Smart Handheld (SHH) applications using approved troubleshooting documentation.\nHandle customer password reset and access-related requests in accordance with approved security procedures.\nCommunicate customer-facing ordering system changes, enhancements, outages, and known issues.\nCreate, update, and manage customer interactions and cases, ensuring accurate categorization and clear, complete documentation.\nEscalate issues outside Tier 1 scope following defined Tier 2 and Tier 3 processes.\nSupport new customer-facing technologies as introduced following approved training and documentation.\nSupport call and email volume for Customer Care aligned activities during peak demand or special initiatives.\nParticipate in training, shadowing, and knowledgesharing activities to expand system proficiency.\nOther duties may be assigned. Qualifications you'll bring as a

Customer Service Technician:

Have a high school diploma or GED.\nExperience in customer service or technical support environments.\nStrong verbal and written communication skills.\nAbility to troubleshoot and document Tier 1 technical issues using structured workflows.\nComfort navigating multiple systems while supporting live customer interactions.\nBe flexible to accommodate changes in workload, team oriented, and open to change with a positive outlook.\nThis position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! Teamwork oriented\nOrganized\nProblem solver\nDetailed Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/

Primary Location :

United States-Texas-See GeoCities\n

Work Locations :

\nRemote/Travel- TX (A)\nStreet address not available\nSee GeoCities 75006\n

Business Unit :

MC999\n

Job :

Customer Service\n

Schedule :

Part-time\n

Shift :

1st - Day\n

Employee Status :

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