IT Operations Administrator

IT Operations Administrator Ancile Solutions Inc

• 4.

5 Elkridge, MD Job Details Full-time 1 day ago Qualifications Endpoint Security SSO Cloud identity and access management (IAM) Network troubleshooting Equipment troubleshooting Microsoft Exchange Windows Threat detection & response Microsoft Office Communication platforms Incident response Hardware support Microsoft Teams SharePoint mac

OS IT VPN

management Root cause analysis Linux administration Active Directory management Identity & access management Full Job Description

IT OPERATIONS ADMINISTRATOR

uPerform

• the fastest and easiest solution to help enterprises and healthcare organizations rapidly create, manage, and distribute targeted learning content
• is looking for an IT Operations Administrator to join our Information Technology team. The ideal candidate brings strong technical depth across identity management, endpoint operations, SaaS administration, and security tooling
• with a proactive mindset and the ability to operate independently across a broad scope.

The IT Operations Administrator will serve as the primary point of contact for issues reported to the IT team, own day-to-day operations of critical infrastructure and business systems, and collaborate with team members to drive quick, lasting resolutions. Duties and Responsibilities Serve as primary point of contact to support all computer and technical related issues for a global user base Maintain and troubleshoot systems including desktops, servers, VMs, and network equipment Administer and manage SaaS applications across the organization (e.g., Microsoft 365, Zoom, Gong, Calendly, ServiceNow, Jira, and similar platforms) Manage Okta identity platform including SSO integrations, SCIM provisioning, MFA enforcement, and application lifecycle management Manage and maintain endpoint management tooling (RMM, MDM, VPN, BitLocker/FileVault) across a mixed Windows and macOS environment Administer email security controls including

SPF, DKIM, DMARC

configuration, quarantine management, and message trace analysis Operate and respond to alerts from security tooling including EDR and

MDR/SIEM

platforms; coordinate with managed security providers on incidents Manage user provisioning, new hire onboarding, offboarding, and IT communications within the organization Create and maintain accurate documentation to reduce time to resolution and proactively identify potential issues Software and hardware inventory management Assist with Information Security compliance initiatives (audits, evidence collection, training) Contribute to scripting and automation efforts to reduce manual toil and improve operational consistency Required Skills 3-5 years of experience in a sysadmin or IT engineering role with demonstrated ownership of production systems Ability to communicate effectively with all end users including remote and offshore contractors Methodical troubleshooting approach with ability to determine root cause and prevent recurrence Proficiency with Microsoft Windows (Windows 11 / Server 2016+) and macOS administration Microsoft Office 365 administration including Exchange Online, SharePoint, and Teams Okta administration:

SSO/SAML, SCIM

provisioning, MFA policies, and application integrations Endpoint management: RMM tooling (e.g., NinjaOne or similar), VPN (e.g., GlobalProtect), BitLocker/FileVault Email security:

SPF, DKIM, DMARC

configuration and troubleshooting; quarantine and message trace operations Security awareness platforms (e.g., KnowBe4): campaign management and user reporting Azure AD / Federated identity (SAML, OAuth) In-depth knowledge of

DNS, DHCP, TCP/IP

networking and associated infrastructure Backups and Disaster Recovery Preferred Skills Bachelor's degree in Computer Science, Information Technology, or equivalent job experience Networking experience (routers, switches, firewalls, wireless access points) Scripting or automation experience (PowerShell, Python, Bash, or similar) AWS experience (containerization, serverless computing, microservices) Familiarity with security compliance frameworks (SOC 2, ISO 27001) Experience with developer-adjacent tooling (GitHub administration, access control) Security tooling: hands-on experience operating EDR and/or MDR platforms (e.g., Carbon Black, Arctic Wolf, or equivalent) Agentic AI Experience (Claude Code / OpenAI Codex) Special Requirements Occasional work outside regular business hours to perform maintenance on systems supporting a global workforce Shared on-call rotation Location uPerform HQ in Elkridge, MD

• Hybrid schedule (in-office Tuesday and Wednesday)