About the Role We are looking for an experienced, hands-on IT Systems & SaaS Administrator to manage and support our client's Microsoft-based IT environment, employee devices, identity and access management, and business-critical SaaS applications. The ideal candidate will have strong Microsoft administration skills, be comfortable working independently, and serve as a Tier 3 technical escalation resource for our helpdesk team. This role combines systems administration, advanced troubleshooting, SaaS management, and IT operational support. Key Responsibilities Microsoft Systems & Identity Management Administer Microsoft 365, Active Directory, and Microsoft Entra ID. Manage user provisioning, deprovisioning, groups, permissions, and access policies. Support Exchange Online, Teams, SharePoint, OneDrive, and other Microsoft 365 services. Manage SSO, MFA, Conditional Access, and identity integrations. Endpoint & Device Management Administer Microsoft Intune for Windows and macOS devices. Manage device provisioning, enrollment, configuration, security, patching, and application deployment. Troubleshoot Windows and Mac hardware, operating systems, and applications. SaaS Application Administration Administer and support Jira, Slack, HubSpot, Gong, Clay, and other GTM, collaboration, and productivity platforms. Manage application access, licensing, permissions, configurations, and integrations. Support SaaS onboarding, offboarding, and access management. Tier 3 Support & Helpdesk Escalations Serve as the primary escalation point for complex technical issues from Tier 1/helpdesk personnel. Troubleshoot and resolve advanced Microsoft, endpoint, identity, and SaaS application issues. Provide technical guidance, training, and knowledge transfer to helpdesk personnel. Develop troubleshooting guides and improve support procedures. Documentation, Change Management & Reporting Create, maintain, and update technical documentation, SOPs, and knowledge-base articles. Obtain prior approval before implementing changes to production systems, configurations, or access permissions, following established change-management procedures. Track billable hours against assigned tasks and Jira tickets. Submit weekly timesheets and status reports summarizing completed work, outstanding issues, and planned activities. Identify opportunities for automation and operational improvements. Required Qualifications 4+ years of experience in IT systems administration or a similar role. Strong hands-on experience with Microsoft 365, Active Directory, Entra ID, and Intune. Experience administering and troubleshooting Windows and macOS devices. Knowledge of IAM, SSO, MFA, Conditional Access, and user lifecycle management. Experience administering SaaS applications and supporting business users. Ability to troubleshoot complex technical issues and handle Tier 3 escalations. Strong documentation, communication, and problem-solving skills. Ability to work independently and collaborate with helpdesk personnel. Preferred Qualifications Experience with PowerShell scripting and IT automation. Familiarity with Apple Business Manager and Windows Autopilot. Experience with Jira, HubSpot, Slack, Gong, and Clay. Microsoft certifications or equivalent practical experience. Experience supporting remote or distributed organizations. Engagement Expectations Hybrid independent contractor engagement at $30-50/hour . Availability during mutually agreed business hours. Accurate time tracking and weekly reporting are required. Technical documentation must be maintained and kept current. Production changes require prior approval in accordance with established procedures. Strong communication, responsiveness, and accountability are essential.

Pay:

$30.00 - $50.00 per hour Expected hours: 20.0 per week

Education:

Bachelor's (Preferred)

Work Location:

Hybrid remote in Santa Clara, CA 95054