Provisioning Technician Client Services

About Limetree Labs Limetree Labs is a fast-growing Managed IT Services provider helping businesses succeed through technology. We deliver responsive support, secure systems, reliable infrastructure, and exceptional client experiences. Our team values professionalism, accountability, innovation, and doing the right thing for our clients every time. Position Summary Limetree Labs is seeking a highly organized and meticulous Provisioning Technician to join our Client Services team. This role is responsible for preparing, configuring, deploying, and documenting client technology solutions including computers, laptops, user accounts, printers, mobile devices, VoIP phones, and related systems. The ideal candidate enjoys working behind the scenes to ensure clients receive seamless onboarding and deployment experience. This role is critical to maintaining consistency, speed, and quality in all new user setups, hardware rollouts, and service provisioning requests. This position requires enthusiasm for client success and building long-term partnerships. We are looking for an individual who thrives in demanding environments, enjoys solving technical issues and processes, and is comfortable working directly with clients. Please do not apply if you cannot manage Priority. At times we have emergency requests while current requests need to be re-scheduled. You are not alone. Limetree Labs is a powerful and positive team. You will have support all around you in your efforts to keep the client happy. But you must have the right mindset and internal motivation. We are looking for someone who wants to excel in their IT career and make great money. This hybrid role includes a mix of remote work, office time, and on-site travel to client locations. Travel is local with some regional travel. Do not apply if you do not like travel. Key Responsibilities Leverage IT expertise to design, implement, and standardize asset deployment deliverables for clients. Configure and deploy desktops, laptops, mobile devices, and peripherals for client environments. Create and manage user accounts in Microsoft 365, Active Directory, email systems, and cloud platforms. Provision VoIP phones, printers, copier devices, and network-connected hardware. Install required software, security tools, and company standard configurations. Create, modify, and maintain new device configuration standards. Maintain accurate asset tracking, inventory records, licensing, and documentation. Coordinate shipping, receiving, and staging of hardware for client deployments. Work closely with the Service Desk and Engineering teams to ensure smooth handoff of completed requests. Follow, create, and modify unique processes and checklist based on client need. Assist with onboarding/offboarding employee technology requests for client organizations. Provide on-site and remote support to clients for hardware, software, networking, and systems issues. Troubleshoot and resolve Tier 2/Tier 3 technical problems with minimal supervision. Document work performed, system changes, and client interactions in our PSA, and other tools. Function as a technical liaison for escalations and special projects. Support cloud services, VoIP systems, firewalls, and security appliances. Travel to client sites as needed. Collaborate with internal teams to improve processes and client satisfaction. Qualifications Strongly Preferred MSP work experience. 3+ year experience in IT support, provisioning, help desk, or technical operations preferred. Strong understanding of Windows PCs, laptops, printers, Microsoft 365, and basic networking. Strong troubleshooting and diagnostic skills across Windows, macOS, and common Linux distros. Experience with Active Directory, user management, and endpoint setup preferred. Strong organizational skills with high mindfulness. Experience with Microsoft 365, Active Directory, Azure AD, and Exchange Familiarity with RMM and PSA tools (e.g., Halo PSA, NinjaOne, Hudu, and ScalePad) Networking knowledge: TCP/IP, DNS, DHCP, firewalls, VPNs, VLANs Direct experience with routers, switches, and wireless technologies Scripting or automation skills a plus (PowerShell, Bash, Python) Familiarity with cybersecurity best practices Ability to prioritize tasks and manage multiple requests simultaneously. Excellent communication and customer service mindset Ability to lift and move standard computer equipment when needed. Valid driver's license preferred for occasional local client deliveries or set-ups. Soft Skills & Work Style Excellent interpersonal and customer service skills Strong written and verbal communication skills Able to work independently and manage time across remote, office, and field environments. Reliable transportation and valid driver's license Documents needed for Air travel Comfortable adapting to various client environments and business cultures Certifications (Preferred, Not Required) CompTIA A+, Network+, or Security+

Microsoft Certified:

Modern Desktop Administrator Associate or equivalent Cisco CCNA or other network certifications Other vendor-specific certs (e.g., Sophos, Fortinet, Datto) are a plus. What Success Looks Like Devices are deployed accurately and on time. New employees are fully ready on Day 1 Inventory and documentation stay clean and current. Client requests are completed efficiently with minimal rework. Internal teams trust your consistency and reliability. Why Join Limetree Labs Growth-focused company with advancement opportunities Positive and professional team culture Exposure to a wide variety of technologies Meaningful work helping local businesses thrive. Competitive pay, top pay in the industry, benefits, and PTO How to

Apply:

Send your resume and a brief introduction explaining why you would be a great fit for Limetree Labs.

Benefits:

Limetree Labs provides a competitive salary and benefits package which offers Medical, Paid Time Off, and Paid Holidays. Limetree Labs is a fun and challenging place to work, and we are focused on creating great opportunities for our employees, their families, our customers, as well as the communities we serve. Limetree Labs is an equal opportunity employer that values team members who bring integrity, a strong work ethic, and a desire to grow. All aspects of employment, including hiring, promotion, discipline, and termination, are based on merit, competence, performance, and business needs. We celebrate diversity and are committed to fostering an inclusive environment for all candidates and employees. We believe that diversity and inclusion are critical to our success, and we actively seek to recruit, develop, and retain talented individuals from a wide range of backgrounds.

Benefits:

401(k) matching Health insurance Paid time off Application Question(s): Can you walk me through how you would troubleshoot a user who cannot access their email in Microsoft 365? How do you prioritize multiple support requests when everything feels urgent? Tell me about a time you dealt with a frustrated user. How did you handle it? Have you worked in an MSP or fast-paced support environment before? If so, what was your experience like? Are you available to travel when needed, and do you have all necessary documents required for air travel? Walk me through your process for provisioning a new employee from start to finish. What steps do you take to ensure nothing is missed when setting up a new user or device? When creating a new user in Microsoft 365, what configurations do you typically apply before handing it off? If you're preparing a laptop for a new hire starting tomorrow, what are the key things you make sure are completed before Day 1? What IT certifications do you currently have, and are there any you're actively working toward?

Work Location:

In person