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RH
Robert Half
Support Services Technician 3
Career Insights for Server Administrator
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Scorecard
Based on Kansas data
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What they do
A Server Administrator oversees computer networks, ensures their efficiency by maintaining software updates, designing and implementing new system structures and monitoring server activity. Documents technical requirements, creates and implements a timetable for network maintenance, ensures security firewalls are updated regularly and remain fully functional.
$98,889 / year median in Kansas
-10% projected decline
Job Description
Description We are looking for a Support Services Technician 3 to provide front-line technical assistance for employees experiencing hardware, software, and connectivity issues in Kansas City, Kansas. This Long-term Contract position is ideal for someone who enjoys resolving desktop support challenges, guiding users through technical issues, and maintaining a high standard of service. After an initial onsite training period of 4 to 6 weeks, the role will transition to a remote work arrangement.
Responsibilities:
- Deliver first-contact support for Windows PCs, Apple devices, and related software by identifying issues, troubleshooting effectively, and restoring functionality whenever possible.
- Document incidents, diagnostic steps, solutions, and follow-up actions thoroughly within the ticketing system to ensure accurate service records.
- Support end users with questions involving Microsoft 365 applications, email, operating systems, and general device usage in a clear and thorough manner.
- Troubleshoot network printers, multifunction devices, remote connectivity, and access to shared or mapped network drives.
- Manage routine Active Directory tasks such as password resets and updates to user or computer group membership.
- Escalate advanced or unresolved technical problems to higher-level technicians while providing complete background information for efficient handoff.
- Assist with the setup, deployment, and support of desktop and mobile computing equipment in accordance with established support procedures.
- Maintain a customer-focused approach in daily interactions while adapting to additional technical support duties as business needs require. Requirements
- 1 to 2 years of experience providing break/fix support in a Microsoft Windows environment.
- Hands-on ability to support and troubleshoot Windows 10 workstations and Microsoft 365 applications.
- Familiarity with ticket management platforms, with ServiceNow experience considered an advantage.
- Working knowledge of Active Directory, including user account support and group administration.
- Strong verbal and written communication skills with the ability to explain technical concepts in simple terms.
- Proven ability to document technical work clearly and follow structured troubleshooting processes.
- Demonstrated commitment to customer service and professionalism in end-user support environments.
- Associate degree in a related field preferred; bachelor's degree or relevant certification is a plus.