System Administrator

Location

: Blue Bell, PA

Experience

: 8 - 13 Years

Apply By

: 7th December 2026

Job Description

Must Have Technical/Functional Skills

Core EUC Support Skills

• Windows 10/11 troubleshooting
  
• Hardware & software issue resolution
  
• Active Directory (user management, group policies)
  
• Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control)
  Remote Access & Connectivity
  
• Remote Desktop Protocol (RDP)
  
• Citrix / VMware Horizon (VDI environments)
  
• VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.)
  Hardware & Peripherals
  
• Printer troubleshooting (network printers, drivers, spooler services)
  
• Laptop/Desktop imaging and support
  Application & Productivity Tools
  
• Microsoft Office 365 troubleshooting
  
• Microsoft Teams, OneDrive, SharePoint support
  
• Email troubleshooting (Exchange / Outlook issues)
  Soft IMAC (Install, Move, Add, Change)
  
• Application deployment & remediation
  
• Software packaging basics
  
• Patch management support
  Endpoint Management Tools
  
• SCCM (Microsoft Endpoint Configuration Manager) - Basic knowledge
  
• Microsoft Intune - Device & application management
  
• Group Policy (GPO)
  Roles & Responsibilities
  
• Provide L2/L3 technical support for end-user computing environments.
  
• Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.
  
• Diagnose and resolve printer-related issues (network printers, driver issues, print queues).
  
• Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).
  
• Perform VPN troubleshooting (connectivity, authentication, latency issues).
  
• Handle Application Remediation (Soft IMAC activities):
  o Software installations, upgrades, patching
  o Application compatibility fixes
  o Packaging and deployment support
  
• Manage incident, service request, and problem tickets within SLA timelines.
  
• Perform root cause analysis (RCA) for recurring issues.
  
• Support device configuration and endpoint management.
  
• Collaborate with IT infrastructure teams for escalations and service improvements.
  
• Maintain knowledge base and documentation for known issues.
  Generic Managerial Skills, If any
  
• Strong troubleshooting & analytical skills
  
• Customer-centric mindset
  
• Ability to manage multiple priorities
  
• Excellent communication skills
  

Salary Range:

$85,000 - $95,000 per year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Blue Bell, PA

Function

TECHNOLOGY

Role

Senior Engineer

ID

435340

Skills

Desktop

Salary Range

$85,000 - $95,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER

SCIENCE