Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP). Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. All positions are on-site, located in Tyler, Texas, unless otherwise stated in the job posting. ABOUT The System Administrator, Endpoint provides on-campus technical support to end users by diagnosing, researching, and resolving a wide range of hardware, software, and system-related issues. This position ensures service level agreements are met, delivers high-quality customer service, and performs complex technical tasks to maintain and support endpoint systems across the institution.

WHAT YOU WILL DO

Provide PC hardware/software support. Work with end users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues. Assist clients in the use of campus computing resources, including virtual desktop infrastructure. Install, administer, and troubleshoot computer hardware/software and peripherals on-site and remotely. Schedule events requiring Media/IT support and provide AV hardware for instructional and special events on and off campus. Maintain call logs, document solutions, and knowledge base articles in ServiceNow. Use a variety of advanced tools to support remote locations. Maintain a professional demeanor. Provide quality customer care in a fast and efficient manner.

COMPETENCIES

Knowledge, Skills, and Abilities Knowledge of Microsoft Windows OS and Microsoft Office products. Experience with Apple or Mac Computers, email, internet, printers, PCs, mobile devices & tablets, and utility software. Excellent reading, writing, and English-speaking skills Knowledge of basic network and PC technology Experience using and supporting a virtual desktop environment Ability to install, upgrade, and configure vendor software and hardware. Ability to test and support multiple end-user technologies and applications. Ability to troubleshoot hardware and application connectivity across networks and firewalls. Ability to answer and resolve hardware and application questions and problems. Ability to work in a team environment. Provide technical guidance and support to end-users. Assist end-users in developing product solutions.

SUPERVISORY RESPONSIBILITIES

Individual Contributor Work Environment:

Regular work required outside of normal business hours.

Physical Demands:

Sitting, walking, standing, driving, routinely requires lifting, carrying, pushing, or moving items that weigh 20 pounds or more

Travel Required:

Yes - Minimal If travel is required, the candidate must have and maintain a current, valid driver's license and an acceptable driving record.

WHO YOU ARE

Required Education Associate's degree in a computer-related discipline Required Experience One year of experience as an IT Service Desk Specialist or IT Field Technician Preferred Education Bachelor's degree in a computer-related discipline Preferred Experience Experience using the Integrated Voice Response/IP Call Manager system Experience with ServiceNow One year of PC and/or network experience Preferred Credentials/Licensures IT-related certifications (i.e., CompTIA A+/Network, MTA, AWS, Microsoft Fundamentals) Candidate must be willing to pursue additional Technology certifications post-employment as mandated by management.

ADDITIONAL INFORMATION EXPECTATIONS

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Will have contact - in person, by email, or by phone - with staff, students, and the general public. Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities. Regular and punctual attendance is an essential function of each employee. This is a security-sensitive position. Candidates will be subject to a criminal background check.