Systems Administrator II SNI Technology | Jacksonville, FL (Hybrid)

Salary:

$80,000 annually

Employment Type:

Full-Time, Direct Hire Position Overview SNI Technology is seeking a Systems Administrator II for a full-time opportunity with a growing organization in Jacksonville, FL. This position will play an important role in maintaining the company's IT infrastructure, supporting cloud-based systems, and ensuring reliable technology operations across the business. The ideal candidate will bring hands-on experience with Microsoft Azure, Entra ID, Intune, cloud-hosted infrastructure, and Linux systems. This role combines systems administration and cloud infrastructure management with escalated technical support, endpoint management, networking, and telecommunications support. This is an excellent opportunity for a well-rounded IT professional who enjoys taking ownership of infrastructure, solving technical challenges, and working across a diverse technology environment. Key Responsibilities Cloud & Systems Administration Administer and maintain Microsoft Azure environments, Azure Virtual Desktop (AVD), and cloud-hosted server infrastructure. Monitor system availability, performance, and capacity while supporting routine maintenance and technology lifecycle activities. Manage Microsoft Entra ID, including user accounts, application access, application registrations, conditional access policies, and hybrid identity services. Configure, deploy, and maintain endpoint management policies and employee devices through Microsoft Intune. Provide support for Linux-based systems and related infrastructure. Technical Support & Troubleshooting Provide escalated Tier 2 and Tier 3 technical support for hardware, software, networking, account access, and system-related issues. Assist the Tier 1 Service Desk with coverage during high-volume periods, staff absences, and other business needs. Take ownership of incidents from initial investigation through resolution, identifying root causes and implementing lasting solutions. Deliver hands-on technical assistance to employees while maintaining a strong focus on service quality and system reliability. Endpoint, Network & Hardware Support Manage employee equipment throughout its lifecycle, including configuration, deployment, recovery, secure wiping, and redeployment. Install, configure, and troubleshoot office technology such as printers, scanners, and other network-connected equipment. Coordinate equipment shipments, returns, repairs, and replacements for remote employees and external service providers. Troubleshoot office connectivity and network infrastructure, including switches, wireless access points, cabling, DNS, DHCP, VPN, and TCP/IP. Assist with physical IT installations, equipment moves, and other infrastructure-related projects. Voice Systems & Communications Support and administer Voice over IP (VoIP) platforms, including user setup, call routing, and issue resolution. Coordinate with telecommunications vendors and service providers to resolve service interruptions and maintain reliable communications. Data Center Operations & Documentation Visit a local Jacksonville-area data center as needed to assist with equipment installations, hardware maintenance, connectivity issues, and troubleshooting. Develop and maintain technical documentation, standard operating procedures, troubleshooting guides, and internal knowledge base resources. Help improve IT processes, infrastructure reliability, and consistency across support and administration functions. Required Qualifications At least 3 years of experience in systems administration, IT support, help desk operations, or a related technical role. Hands-on experience administering Microsoft Entra ID and hybrid identity environments. Experience managing endpoints and device policies using Microsoft Intune. Working knowledge of Microsoft Azure, cloud-hosted infrastructure, and Azure Virtual Desktop. Experience supporting Linux operating systems. Strong troubleshooting skills across hardware, software, operating systems, applications, and networking. Understanding of networking fundamentals, including DNS, DHCP, VPN, and TCP/IP. Ability to balance infrastructure administration with direct end-user support. Comfortable performing hands-on technical tasks, including device deployment, equipment handling, and basic cabling. Reliable transportation and the ability to travel locally to a Jacksonville-area data center when needed. Strong written and verbal communication skills, organizational abilities, and attention to detail. Ability to manage competing priorities in a fast-paced business environment. Availability to work on-site Monday through Thursday in Jacksonville, with remote work on Fridays. Current authorization to work in the United States without current or future employer sponsorship or additional employment authorization requirements. Applicants must reside in an eligible state. Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience. Experience administering Azure Virtual Desktop or comparable cloud-hosted desktop and server environments. Previous VoIP administration and troubleshooting experience. Experience supporting network-connected printers, scanners, and multifunction devices. Familiarity with data center operations, including rack installation, hardware deployment, cabling, and diagnostics. Microsoft Azure certifications such as AZ-900, AZ-104, or SC-300, or a CompTIA Network+ certification. Experience with scripting or automation tools such as PowerShell or Bash. Interest in advancing toward a Senior Systems Administrator or infrastructure engineering position. #SNIT