IT Systems Coordinator Metalworking Solutions, Inc. - 3.9 Chattanooga, TN Job Details Full-time $58,550.42 - $70,512.34 a year 23 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Retirement plan Qualifications Desktop computer repair Smartphone (troubleshooting support) IT user and group management Automation Data permissions Procedural guides Laptop (troubleshooting support) ERP systems Hardware maintenance Mid-level Windows Printer (troubleshooting support) Software installation Digital transformation SQL Manufacturing facility experience IT infrastructure Internal employee customer service Continuous improvement Productivity software support Computer hardware Desktop (troubleshooting support) Office equipment installation Computer management Hardware configuration Vendor relationship management Computer networking Vendor communication Technical customer support for office equipment Hardware management Full Job Description IT Systems Coordinator Position Summary Metalworking Solutions is seeking an IT Systems Coordinator to support day-to-day technology operations across multiple local facilities while developing the skills necessary for future career growth. This position is ideal for someone who is technically curious, enjoys solving problems, and wants to build a career in Information Technology within a manufacturing environment. The successful candidate will work closely with the Director of IT, internal users, equipment vendors, and our Managed Service Provider (MSP) to support business systems, manufacturing technology, infrastructure, and continuous improvement initiatives. Responsibilities User Support Troubleshoot workstation, printer, software, and connectivity issues Install, configure, and maintain computers and peripheral devices Assist users with Microsoft 365 applications and related technologies Support mobile devices (typically laptops and tablets) and user account management Respond to and resolve day-to-day technology requests Systems Administration Create and manage user accounts Assist with Active Directory and Microsoft 365 administration Install and maintain approved software and maintain software inventories Maintain hardware inventories and documentation Coordinate with vendors and service providers as needed Manufacturing Systems Support Assist with ERP administration, customization, and user permissions Support manufacturing equipment integrations and connectivity Help maintain file shares, drive mappings, and production workflows Troubleshoot technology issues affecting production operations Project Work Participate in process improvement initiatives Assist in the development of internal custom software Assist with hardware refreshes and technology deployments Help document procedures and standards Support automation and digital transformation efforts Participate in larger technology projects as assigned Assist with additional technology, operational, and continuous improvement initiatives as needed Desired Qualities The ability to learn, solve problems, and take ownership are critical for this role.

Successful candidates will demonstrate:

Strong problem-solving ability Strong curiosity and willingness to learn Strong customer service skills Strong risk-aware mindset The ability to recognize and apply transferable skills in their work The ability to learn and work across multiple technological domains Willingness to learn and effectively utilize emerging technologies, including AI-assisted tools Demonstrates curiosity, initiative, and a desire for continuous learning Approaches new challenges with a solution-oriented and adaptable mindset Personal accountability Good communication skills Attention to detail Ability to work independently Professionalism and integrity Preferred Qualifications Coursework, certifications, or experience related to Information Technology Familiarity with Microsoft Windows and Microsoft 365 Experience in manufacturing environments Basic understanding of networking concepts Exposure to SQL, databases, or ERP systems Experience troubleshooting hardware and software issues Growth Opportunity This position is designed to develop into a broader operational technology role over time. Successful candidates will have opportunities to take ownership of increasingly complex systems, projects, and operational responsibilities as the organization grows. Travel Occasional travel between local company facilities may be required. Occasional overnight or multi-night travel to other states for conferences, training, and educational opportunities.

Pay:

$58,550.42 - $70,512.34 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person