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IT Services Technician - Knoxville, TN
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Clarity Technology Group, Inc.
Knoxville, TN (In Person)
Full-Time
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Job Description
You are a strong communicator who enjoys helping others. You are a skilled problem solver who is always looking to sink your teeth into something new. This is a Tier I/Tier II position focused primarily on supporting Windows Desktop and Microsoft Office 365. You will work with users over the phone, over remote support sessions, and in-person on-site at our client's locations as needed. Additionally, you may be asked to help with IT related projects including technology deployments, migrations and upgrades. This position is based at a client location in Knoxville, TN. We strongly encourage skill development in this position and additional responsibilities are available as your knowledge and experience expand. Our company, Clarity Technology Group, Inc. is a Managed Service Provider with a hardworking team of technicians and software engineers. We maintain a flexible and relaxed office environment. We enjoy the demand of our jobs and work hard every day to go above and beyond our client's expectations. If you need a challenge and think you would be a good fit for our team, we encourage you to apply.
Duties & Responsibilities:
- Provide IT support to end users via remote support sessions and on-site
- Provide support for Microsoft technologies including Windows and Office 365
- Configure and deploy new laptop and desktop systems
- Document incidents and follow resolution procedures
- Provide exceptional customer service at all times
Experience and Skill Requirements:
- Strong communication and customer service skills are required
- Must enjoy working as part of a team
- Ability to work in a fast-paced environment is required
- Ability to solve problems and learn quickly is required
- Experience with Microsoft Windows and Office 365 is helpful
- Experience with building desktops and troubleshooting hardware issues is helpful
- Associate's or Bachelor's degree in an Information Technology related field is preferred
- 1-2 years of previous technical support experience is preferred
- Experience with Active Directory and Group Policy a plus
- Valid driver's license with excellent driving record