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2nd Shift-Driver Support/Customer Service Representative

Job

McCormick Trucking

Murfreesboro, TN (In Person)

$38,480 Salary, Full-Time

Posted 1 week ago (Updated 2 hours ago) • Actively hiring

Expires 7/25/2026

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Job Description

We are looking for a team player who can multi-task in a busy environment. As a Driver Support team member, your primary role is to direct and assist our drivers in executing their daily job assignments. Previous experience with tractor trailer operations is preferred. This is a 2nd shift position. Days are Wednesday-Saturday. Hours are 2pm to 12:30am(10 hour shift)
Driver Support:
Respond to incoming calls and provide excellent customer service to our drivers.
Compliance:
Ensure compliance with DOT regulations and company policy.
Liaison:
Act as the liaison between drivers and other departments as needed, maintaining effective communication.
Driver Relationships:
Assist in maintaining effective relationships between the drivers and the driver support team.
Fleet Operations:
Handle daily fleet operations, driver questions, maintenance issues, and complaints, providing top-notch driver support.
Additional Assignments:
Perform additional assignments as directed by the supervisor.
Breakdowns:
Assist drivers during equipment breakdowns, ensuring smooth operations and driver support.
Qualifications:
Driver Support:
Demonstrate a strong commitment to customer service and driver support.
Communication Skills:
Excellent verbal and written communication skills.
Organizational Skills:
Strong organizational skills with the ability to prioritize workload in a fast-paced environment.
Technical Proficiency:
Proficient with or able to quickly learn dispatch and recordkeeping systems.
Leadership:
Solid leadership skills to ensure drivers comply with directions and assignments.
Problem-Solving:
Strong problem-solving and decision-making skills.
Experience:
Dispatching:
1-2 years of dispatching experience preferred.
Technical Skills:
Proficient in Microsoft Word and Excel.
Tractor Trailer Operations:
Previous experience with tractor trailer operations preferred. Join our team and be a vital part of our driver support system, providing exceptional customer service and support to our drivers every day.
Job Type:
Full-time Pay:
$18.50 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person