POSITION SUMMARY

Responsible for oversight of computer systems, hardware, software, networking, and negotiating IT related contracts. Ability to think creatively to resolve issues and provide valuable feedback for solutions. Provide first line response for users requiring assistance with IT issues and problems at all locations.

EDUCATION / EXPERIENCE

Bachelor's degree in IT related field 2 years related IT work experience Good knowledge of IT systems and support

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE

Valid Texas Drivers License and good driving record Ability to travel on regular basis to Goodwill territory locations Self-motivated and able to take direction as needed Ability to work independently with minimum supervision Ability to maintain privileged and confidential information Strong interpersonal skills Strong analytical and problem-solving skills Customer-service orientated Strong communication skills; ability to communicate technical information to non-technical users. Ability to respond quickly and effectively to user needs Outstanding organizational skills Ability to prioritize, handle multiple tasks and projects simultaneously Ability to work in a fast-paced setting Reliable and dependable Intellectual curiosity and desire to constantly keep up with new developments in IT Must possess equipment and capability to remote into other computers as needed Working knowledge of: Microsoft Windows Operating System Microsoft Office Suite Google Applications (Gmail, Calendar, Drive, Docs, Sheets, Sites) Network/Desktop/Notebook/Printer Hardware Desktop computer setup and installation Exposure to, and basic knowledge of: Anti-Virus, Firewalls and/or Security Solutions Network Infrastructure -Cabling, Equipment and configuration Microsoft Windows Server Microsoft Active Directory and Group Policy Networking services & protocols such as

DNS, DHCP, RDP & SMTP

Required to climb, stoop, kneel, crouch and/or crawl. Must be able to lift and move up to 40 lbs occasionally.

RESPONSIBILITIES & DUTIES

(E) - Essential function of job duties Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware (E) Respond timely to requests for IT support via remote, phone, email and in person (E) Identify users primary issue, prioritize, determine severity and provide solutions (E) Maintain daily performance of computer systems (E) Install, modify, and repair computer hardware and software (E) Run diagnostic programs to resolve problems(E) Install and/or inspect installation of network devices and cabling. 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