User Services Specialist 3 (Sugarland) University of Houston - 4.2 Houston, TX Job Details Full-time 3 hours ago Qualifications Training program design for professional development Non-technical user support Knowledge management Computer operation Content creation for technical audiences Operating systems Software implementation Mid-level Printer (troubleshooting support) Software installation User training (technical support) 3 years Help files Bachelor's degree Computer hardware Desktop (troubleshooting support) Instructor-led training (training delivery method) Technical customer support for office equipment Developing new training programs Customer service knowledge base System development Online help documentation Course design Classroom Teaching Developing technical user guides Peripheral hardware support Teaching technology use Full Job Description 496863 Full-Time Technology Admin Add to favorites View favorites

Department :

Technology Admin Salary :

Commensurate with

Experience/Education Description :

Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software. 1. Provides support to the academic public regarding intrinsic operating systems problems. 2. Analyzes and resolves the more complex computer programs or problems that cannot be resolved by less experienced user services specialists. 3. Provides informal hands-on training to users on the use of computers. 4. Develops and maintains current technical documentation and on-line helpfiles in Support Services. 5. Develops and may present short courses designed to introduce users to hardware and software supported by Support Services. 6. Participates in the development of software for Support Services on an as-needed basis. 7. Conducts projects to install or evaluate software or procedures in its use. 8. Provides support for printers and printer queues on the UH network. 9. May provide training to faculty, staff and/or students in a formal classroom environment. 10. Performs other job-related duties as assigned. This position will be based in UH Sugar land campus, with commuting to UH Main as needed. Experience will be considered in lieu of education. Education will be considered in lieu of experience.

MQ:

Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of three (3) years of directly job-related experience. All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.