Job Overview We are seeking a skilled Systems Administrator specializing in Managed Print Services (MPS), print management software, document workflow solutions, and fleet security. In this role, you will design, deploy, configure, and support enterprise print management platforms—including Printanista , PaperCut , YSoft SafeQ , and Dispatcher Phoenix —across diverse client networks and hardware environments (e.g., Konica Minolta, HP, Xerox, Ricoh). The ideal candidate possesses network infrastructure knowledge, expertise in embedded device integrations, and a proven track record of conducting MPS security assessments, remote helpdesk troubleshooting, and optimizing print environments for compliance, cost-efficiency, and user experience.

Key Responsibilities Deployment & Integration:

Lead the design, installation, and server/cloud configuration of print management platforms, including PaperCut MF/NG, YSoft SafeQ, Dispatcher Phoenix, and ECI Printanista.

MPS Security Assessments:

Perform comprehensive print fleet security audits, evaluating device firmware levels, port and protocol vulnerabilities (TLS/SSL, SNMP, IPPS), embedded web server (EWS) hardening, and user access policies to ensure regulatory and corporate compliance.

Helpdesk & Remote Troubleshooting:

Provide high-tier helpdesk support and remote troubleshooting across client networks, resolving print queue issues, driver conflicts, network connectivity disruptions, and software failures using remote administration and support tools.

Device Management:

Configure Embedded Terminals, OpenAPI, and EWS settings across multi-brand multifunction printer (MFP) fleets.

Monitoring & DCA Administration:

Deploy and maintain Data Collection Agents (DCAs), track connection health, perform account audits, and troubleshoot meter collection issues in Printanista.

Security & Authentication:

Implement secure print release, badge/card authentication, single sign-on (SSO), and role-based access controls across server and client environments.

Network & Systems Administration:

Support print server setups, queue deployments, print drivers, port monitors, and network protocols (LPR/LPD, IPP, SNMP, TLS/SSL). Tier 1

Technical Escalations:

Serve as the technical escalation point for complex print environment failures, database errors, and workflow automation integration bugs.

Client & Vendor Collaboration:

Partner with client IT teams to integrate solutions into existing Active Directory / Entra ID environments and collaborate with OEM vendors for hardware/firmware support.

Required Qualifications & Skills Experience:

3+ years of technical experience insystems administration, helpdesk remote support, or advanced solution deployment within the Managed Print Services (MPS) or Managed IT industry.

Software Expertise:

Deep technical hands-on experience with print and workflow solution software, including: PaperCut (MF / Hive) YSoft SafeQ (Server & Embedded) Dispatcher Phoenix (Workflow automation & document processing) ECI Printanista (Hub / DCA management) Pharos, Equitrac, or LRS (a plus)

Networking & OS:

Strong working knowledge of Windows Server, Linux environments, Active Directory, Entra ID (Azure AD), DNS, DHCP, and print server architecture.

Hardware & Security Familiarity:

Direct experience configuring and hardening enterprise MFPs (Konica Minolta, HP, Ricoh, Canon, Xerox) and evaluating print network security postures.

Preferred Qualifications & Certifications Certifications:

CompTIA Certifications (e.g., CompTIA A+, Network+, or Security+) PaperCut Certified Engineer (PCE) or Certified Technician (PCT)

YSoft SafeQ Certified Partner/Engineer Microsoft Certified:

Azure Administrator Associate or Windows Server Network Infrastructure Experience with scripting languages (PowerShell, Bash, or JavaScript) for custom workflow automation and server maintenance. Knowledge of remote access, network overlay, and monitoring tools (e.g., Tailscale, SNMP monitoring tools). Experience handling database maintenance (SQL Server, PostgreSQL) as it relates to print solution backends. What We Offer Competitive base salary + performance bonuses. Comprehensive health, dental, and vision insurance. 401(k) with company match. Paid time off (PTO) and paid holidays. Employer-funded technical training and software certification programs.

Work Location:

In person