Specialist III, Customer Service Facilities (Part Time)

Provide exceptional customer service support for the SLCC Facilities Services Division. Assist the Manager and customer service staff in routine tasks and special projects. This position requires excellent customer service and interpersonal skills and use of discretional and independent judgment while handling work of a highly confidential and sensitive nature. This position requires a consistent schedule Monday through Friday that is campus based. Understand and follow division, school and college policies and procedures. Exceptional customer relation skills and professional telephone and email etiquette. Knowledge of standard office practices and procedures. Proper business English, including spelling, punctuation and grammar for reading, writing, and speaking skills. Ability to multi-task and maintain multiple conversations verbally and digital messaging. Basic computer literacy, including word processing, data management (CMMS) and internal navigation Microsoft Office Suite, including Word and Excel. Basic knowledge of, e.g. (Banner, email, MYSLCC and SLCC website) to trouble -shoot issues. Ability to communicate effectively with a broad range of diverse people. Assist with department communications and staff development. Must be self-motivated and work well with groups. Able to perform duties with minimal supervision. Assist with maintaining computerized maintenance management system (CMMS) including entering work orders and responding to inquiries from the college community via telephone, in person or email. Assist in collecting and reviewing relevant information, act as a liaison between SLCC Facilities Services and, SLCC staff, and faculty. Develop, organize, and coordinate systems and projects effectively. Work well with students, faculty, staff, and the community. Ability to prioritize required workload effectively in a busy, changing environment. Communicate division and college policies and procedures effectively and diplomatically. Must be self-motivated and work well with groups. Provide backup to the Motor Pool Department which may include scheduling, reserving, and dispatching motor pool vehicles to staff/faculty/students to use on college business. This person will also oversee the EMS scheduling notifications and review any needs that may be needed from the Facilities department. Assist in event preparation as needed for Facilities Services including working with Utilities staff to serve the SLCC population. Provide consistent and complete feedback to key individuals. Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities. Duties as assigned. High School Diploma or Equivalent Two (2) years of customer service experience. Strong organizational skills and ability to prioritize tasks. Ability to maintain professionalism in a fast-paced, dynamic environment. Basic computer literacy with experience in Microsoft Office Suite. Excellent written and verbal communication skills. Two (2) years of post-high school education (60 credit hours/associate degree.) Preference may be given to candidates who have previous experience in a higher education facilities environment. Advanced computer literacy with experience in Microsoft Office Suite and computer data systems.