ServiceNow Administrator

ServiceNow Administrator Systems Engineering Solutions Corporation - 1.0 Alexandria, VA Job Details Full-time 1 hour ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Pet insurance Qualifications Bachelor's degree

Full Job Description Years of Experience:

5 years of experience

Education Requirements:

Bachelor's degree in IT, Computer Science, or related discipline

Program Description:

The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.

Position Description:

This role manages workflows, service catalog items, integrations, reports, and dashboards while ensuring the platform aligns with business needs.

Responsibilities:

Responsible for configuring, implementing, and maintaining the ServiceNow platform to support Tier 1-3 services. Developing custom applications, automating processes, maintaining documentation, and providing training and support to users. Identify opportunities for process improvement, ensure system integrity, and serve as a SME on ServiceNow sustainment and best practices.

Requirements Required Skills:

Bachelor's degree in IT, Computer Science, or related discipline Public trust security clearance Preferred Skills ServiceNow Certified Implementation Specialist - ITSM and ServiceNow Certified Application Developer preferred

Soft Skills:

Organizational Skills:

Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.

Team Work:

Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.

Communications:

Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.

Quantitative Management:

Ability to determine process measures and track to determine process effectiveness and efficiency.

Problem Solving:

Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. Results oriented : Able to drive things forward regardless of personal interest in the task. Benefits SES provides a competitive salary and the following benefits: Medical Dental Vision

AD&D STD LTD

Company paid Life Insurance 401k with employer contribution Paid Time Off Pet Insurance