Housing Services Specialist II

Make a difference - join our team to empower communities and build futures! The Fairfax County Department of Housing and Community Development works in partnership with the Redevelopment and Housing Authority to serve the people of Fairfax County by creating housing opportunities to promote inclusive and thriving communities. Help make our vision of a community everyone can afford to call home a reality! The Housing Services Specialist II performs initial and ongoing occupancy functions for applicants and participants of DHCD's federal, state, and local tenant-based and project-based voucher programs. Depending on assignment, these may include Rental Assistance Demonstration Project-Based Section 8 Program (RAD PBV), Project-Based Housing Choice Voucher Program (PBV), Tenant-Based Housing Choice Voucher Program (HCV), Family Unification Program (FUP), Mainstream Voucher Program (MVP), Non-Elderly Disabled Voucher (NED), Veteran's Assistance For Supportive Housing (VASH), Home Tenant-Based Rental Assistance (TBRA), Emergency Housing Voucher Program (EHV) and State Funded Rental Assistance programs The position: Interviews program applicants and/or participants to determine eligibility. Conducts comprehensive housing orientation sessions to counsel and provide advice to clients on federal regulations and other legal issues. Coordinates moves within local jurisdiction and portability requests. Initiates and participates in formal and informal hearings, affirmatively furthering fair housing opportunities for clients which includes, but is not limited to, the reasonable accommodation requests. Provides customer service support and assistance to families, landlords, and other public and private agencies in the resolution of housing-related issues. Makes appropriate referrals and answers general questions related to housing programs and affordable housing opportunities. Collaborates to improve or strengthen networks within the county. Promotes family self-sufficiency and stability. Performs data entry, runs reports, ensures accuracy of data, and makes necessary corrections in the database before submitting to HUD. Manages timelines and accuracy of caseload for audit purposes, and issues notifications according to state and local laws. Read about Fairfax County Department of Housing and Community Development (https://www.fairfaxcounty.gov/housing/) and review the Fairfax County Redevelopment and Housing Authority Annual Report.. (https://www.fcrha.org/annual-report-2024). We are committed to the One Fairfax Policy (https://www.fairfaxcounty.gov/topics/one-fairfax) by intentionally considering equity when making policies, delivering programs and services, considering diverse ideas and perspectives, and communicating with transparency in the decision-making processes. Fairfax County Government offers a thriving career and workplace culture. Learn more about working for Fairfax County Government (http://www.ebmcdn.net/fairfax/fairfax-cable-viewer-vtt2-embed.php?viewnode=1222_HR_Benefits_FFX) and benefits offered (http://www.ebmcdn.net/fairfax/fairfax-cable-viewer-vtt2-embed.php?viewnode=0123_NEOIILeaveOverview).

MINIMUM QUALIFICATIONS

Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Graduation from an accredited four-year college or university with a bachelor's degree in sociology, psychology, public or business administration, counseling or a related field , plus two years of experience in the field of human services, Choice Voucher, real estate, homeownership, relocation, or property management.

NECESSARY SPECIAL REQUIREMENTS

The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS

Experience in the health and human services field and/or the delivery of services and implementation of housing programs for residents of low and moderate-income housing developments, including RAD PBV, PBV, HCV, and/or Low-Income Housing Tax Credits. Bachelor's degree Experienced in customer service and working directly with stakeholders. Experience interpreting and administering complex federal, state or local housing regulations and performing mathematical computations. Proven record of achieving excellence in experience providing services to low- and moderate-income families, conducting client interviews, coordinating support, assessing client needs, reviewing applications, creating and maintaining case files, entering, compiling data in tracking system and generating reporting. Experience working with landlords/realtors negotiating contracts and leases and responding to and resolving leasing and tenancy issues. Intermediate proficiency and experience working with Microsoft Word, Excel, PowerPoint, Outlook, and Yardi Voyager. Possess professional housing related certification. Strong customer service skills. Excellent oral and written communication skills. Ability to adhere to strict standards of confidentiality and ethical conduct

PHYSICAL REQUIREMENTS

Work is generally sedentary in nature; however, incumbent is required to frequently move about to perform office work such as accessing files, attending meetings, making presentations, operating general office equipment, and performing other essential job duties; may be required to move items up to approximately 15 pounds in weight. Ability to read information on a computer monitor; effectively communicate; operate keyboard-driven equipment and computer. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE

Panel interview and may include exercise. The population of Fairfax County is very diverse where 39% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

TTY 703-222-7314.

DHREmployment@fairfaxcounty.gov

EEO/AA/TTY.

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