The Role Provides senior-level systems administration and IT operations support for a Department of State contract. Responsibilities include desktop, infrastructure, application, web services, and network support; incident, problem, and change management; root cause analysis; application deployment; and ticket ownership. The role leads technical initiatives, supervises and mentors systems administrators, supports geographically distributed users, and maintains reliable enterprise IT services. Active Secret clearance and extensive IT service management experience are required. Summary Generated by

Built In Job Title:

Systems Administrator (Senior)

Job Category:

Information Technology Time Type:

Full time Minimum Clearance Required to

Start:

Secret Employee Type:

Regular Percentage of Travel Required:

Up to 10%

Type of Travel:

Local

•

The Opportunity:

CACI is seeking a Senior Systems Administrator for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities:

Coordinate Total Ticket Ownership (TTO) activities across

DT/EA/CST

by performing and coordinating root cause analysis for all tickets under full management and facilitating root cause analysis efforts across technical teams Provide dedicated desktop support for all

DT/EA/CST

users, including complex troubleshooting, managing Government-Furnished Equipment (GFE), offering limited support for mobile devices, and contributing to self-help and knowledge management resources Manage infrastructure operations including card printer support for domestic locations, domestic consular office systems administration, and web services administration-infrastructure supporting CA global mission Provide Tier II and Tier III application support including installation/deployment of applications and collaboration platform support across enterprise environments Perform network operations activities ensuring reliable network connectivity and availability for CA enterprise Coordinate root cause analysis for high or critical incidents and recurring medium-priority incidents, creating and tracking Problem Management Investigation tickets to resolution and performing trend analysis Review, recommend, and revise Sets of Classifications for incident categorization and resolution tracking, with Government participation and approval Initiate, document, log, and track change requests related to IT services, systems, and infrastructure in the Ticket Management System, following established approval workflows Lead technical initiatives across desktop, infrastructure, application, and network domains, mentoring junior administrators and ensuring adherence to best practices Function as a technical expert across multiple project assignments, planning and leading major technical assignments while supervising systems administration staff

Qualifications:

Required - Bachelor's degree + 8 years of experience in related fields, such as systems administration, infrastructure management, IT operations, desktop support, or network administration; equivalencies considered. Active Secret Clearance Proven experience with IT Service Management (ITSM) tools and methodologies, including Total Ticket Ownership (TTO) and problem management Demonstrated expertise in desktop support, infrastructure operations, application deployment, and network administration Strong knowledge of root cause analysis, change management processes, and incident categorization Excellent leadership abilities with proven experience planning and leading technical operations, functioning as a subject matter expert, and supervising systems administration teams Desired - Prior experience supporting federal agencies, especially the Department of State Professional certifications such as

ITIL Expert, Microsoft Certified:

Windows Server Hybrid Administrator, CompTIA Network+, or similar technical certifications Experience with collaboration platforms, Government-Furnished Equipment (GFE) management, and multi-domain IT support Knowledge of Ticket Management Systems, knowledge base development, and experience supporting geographically distributed user communities This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect:

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $90,300-$189,600 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Read Full Description Skills Required Bachelor's degree and 8 years of experience in systems administration, infrastructure management, IT operations, desktop support, network administration, or related fields; equivalencies considered. Active Secret clearance. Experience with IT Service Management tools and methodologies, including Total Ticket Ownership and problem management. Expertise in desktop support, infrastructure operations, application deployment, and network administration. Knowledge of root cause analysis, change management processes, and incident categorization. Experience planning and leading technical operations, serving as a subject matter expert, and supervising systems administration teams. Experience supporting federal agencies, especially the Department of State. Professional certifications such as

ITIL Expert, Microsoft Certified:

Windows Server Hybrid Administrator, CompTIA Network+, or similar technical certifications. Experience with collaboration platforms, Government-Furnished Equipment management, and multi-domain IT support. Knowledge of Ticket Management Systems and knowledge base development, plus experience supporting geographically distributed user communities. CACI International Inc Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CACI International Inc and has not been reviewed or approved by CACI International Inc. About This Summary Healthcare Strength — Pay is supported by a broad set of health-plan options across multiple national carriers, with telemedicine and tax-advantaged accounts included. Dental and vision choices are also described as multi-option, which strengthens overall coverage breadth. Leave & Time Off Breadth — Flexible Time Off is available for many salaried-exempt roles, while hourly roles accrue PTO, creating multiple time-off pathways by employment class. Paid disability coverage, fixed holidays, and paid leave programs (including parental leave and other leave types) further round out time-off and leave coverage. Retirement Support — Retirement support includes a 401(k) match structure described as 50% up to 8% of pay (effective 4%) and an Employee Stock Purchase Plan with a discount. Tuition reimbursement and certification support also add to the overall rewards package that complements core retirement benefits. Learn more about CACI International Inc's Compensation & Benefits → CACI International Inc Insights What's It Like to Work at CACI International Inc? CACI International Inc Culture & Values CACI International Inc Career Growth & Development What's the Work-Life Balance Like at CACI International Inc? CACI International Inc Leadership & Management CACI International Inc Company Growth, Stability & Outlook View all jobs at CACI International Inc View CACI International Inc Profile Report Job