Cloud Service Support Administrator/Analyst

Position Type:

Full-Time Clearance Type:

Secret Location:

Suffolk, VA

AERMOR LLC

is hiring a Cloud Service Support Administrator/Analyst . This role requires the employee to perform tasks associated with the administration of Microsoft 365 Software as a Service (SaaS) offerings, to include AZURE Virtual Desktop, Intune, Exchange Online, OneDrive, Teams, and SharePoint. Additionally, they will perform administrative functions associated with Azure Information Protection/data labeling and control.

Responsibilities Include:

Performing administrative tasks associated with the management of Microsoft 365 SaaS offerings. Managing Azure identities and governance. Implementing and managing storage. Deploying and managing Azure compute resources. Configuring and managing virtual networking. Monitoring and backing up Azure resources. Configuring and managing virtual networking. Overseeing the hierarchal management of SharePoint sites hosted in Flank Speed. Managing tenant-wide configuration settings for Microsoft SaaS offerings. Providing support for Teams Live Events as requested. Monitoring Microsoft 365 Admin Center for service-related incidents, outages, and feature releases. Managing Azure Information Protection data labels and controls. Participating in various ITSM roles and activities (as required), including but not limited to change management, incident management, and problem management. Monitoring, analyzing and responding to alerts from M365 SaaS cloud operational and security tools and services. Performing M365 SaaS cloud service operations, analyzing operational performance and trends, and supporting applications and systems on premise, and in cloud, inclusive of network, server, and endpoints. Deploying and managing virtual machines in Azure to support a large user base. Providing technical support to the Enterprise Flank Speed Tier 2 service desk for troubleshooting issues as required. Managing Windows image to include group policy and end user software. Overseeing the hierarchal management of SharePoint sites hosted in Flank Speed. Managing tenant-wide configuration settings for Microsoft SaaS offerings.

Required Skills and Experience:

COMPTIA Security + Azure Fundamentals Certification (AZ-900) Microsoft 365 Fundamentals Certification (MS-900) 3+ years IT experience Azure Cloud Administrator in an enterprise level cloud computing environment. Working knowledge of the Information Technology Infrastructure Library (ITIL) Framework Comprehensive understanding of cloud computing and networking Azure Firewall Knowledge (Desirable) Experience with Microsoft Office suite and PowerShell Experienced in the administration of Microsoft SharePoint Superior organizational skills Capable of managing multiple projects Great communication skills (oral and written) Strong attention to detail wU3bAhcRiR