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Service Engineer
Job
Komax Holding AG
Brookfield, WI (In Person)
Full-Time
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Job Description
Job Description The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network. Service Engineer Responsibilities Provide accurate and timely phone support. Setup, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites. Reviews and prepares parts and equipment for return to stock condition. Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-housework or work at customer sites in a timely manner. Maintain customer and unit history on CRM database. Input of interactions with customers, sales, etc. must be entered into the CRM database in a format that is clear and concise. Maintain a neat and organized environment at a desk, in-housework areas, and at customer sites. Communicate and coordinate with other departments or personnel when the use of their equipment is needed.
Relocation is not provided. Education Bachelor's degree in electronics or related experience required Qualifications Customer service experience preferred Minimum of 3 years' experience with skills in training, installing and repairing various models of industrial micro-processor-controlled equipment Experience working with ERP and CRM systems preferred Required Skills Bilingual (Spanish), preferred MS-Office General personal computer knowledge Must be able to read and comprehend electrical schematics and drawings Good oral and written communication skills Must have strong electro-mechanical aptitude Applicants must be legally authorized to work in the United States Demonstrate high level of attention to detail when inspecting, trouble shooting and repairing units to ensure the work is accurate and complete Good manual dexterity, motor skills, vision and hearing Valid driver's license with a good driving record Ability to lift up to 50 pounds waist high alone and to handle up to 100lbs with assistance Prolonged standing, sitting, stooping, bending Frequent travel required
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