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Technical Service Engineer
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Cornell Pump Company
Mount Pleasant, WI (In Person)
Full-Time
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Job Description
Love turning complex technical challenges into success stories? At Dynamatic, our technology powers critical operations, and when performance matters most, we rely on experts who can seamlessly bridge mechanics, electronics, and software. We're seeking an on-site Technical Service Engineer who thrives in the field, excels at troubleshooting and diagnostics, and takes pride in getting customers back up and running better than before.
Location:
On-site, Sturtevant, WI What You'll Do:
- Install, commission, and maintain equipment at customer sites
- Diagnose and repair mechanical, electrical, and control system issues
- Utilize software knowledge to: + Update embedded code (firmware, assembly code) for equipment calibration, optimization, or bug fixes + Collaborate with peers on root cause analysis of software/hardware issues
- Train customers on operation, preventive maintenance, and troubleshooting procedures
- Document service activities, including field reports, code modifications, and parts usage
- Provide feedback from field issues to engineering and product development teams
- Ensure compliance with safety standards and site regulations
- Up to 50% travel domestically and internationally (as required, sometimes on short notice) to support customer installations and service calls
What We're Looking For:
- Experience in field service, technical support, or a similar customer-facing technical role
- Strong mechanical and electrical troubleshooting skills
- Working knowledge of assembly language programming (x86, ARM, or similar microcontrollers)
- Familiarity with firmware, low-level embedded programming, and C/C++
- Knowledge of industrial automation, motion control, or drive systems
- Experience with embedded systems, PLCs, and industrial control hardware
- Ability to read and interpret electrical and mechanical schematics
- Proficiency with diagnostic tools such as oscilloscopes and logic analyzers
- Strong communication skills and the ability to work independently in field environments
Education and Experience:
- Bachelor's degree in Electrical Engineering (preferred) or technical degree/related field (or equivalent hands-on experience)
- Minimum 5 years of related experience, including customer-facing and/or field service work We offer many company benefits:
- Paid holidays and PTO
- 401K Plan - 3% employer contribution, and matching based on your contribution thereafter: immediate full vesting
- Two medical plans: a PPO and an HDHP with an HSA
- Dental/Vision coverage
- Pet Insurance
- Company-paid Employee Assistant Program (EAP)
- Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
- Additional Voluntary Life Insurance & AD&D To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.