Position Title:

Network Operations Support Technician Location:

Montgomery, AL Clearance Requirements:

None Pay Rate:

$20.00/hour

Position Description:

Join our dynamic team as a Network Operations Support Technician supporting the State of Alabama's LAN/WAN networks. This full-time, on-site role involves monitoring and maintaining critical network systems, including point-to-point, wireless, VPN, and campus networks for voice and data circuits. Participate in a rotating 24/7 shift schedule, including weekends and holidays, with a primary shift from 8 a.m. to 4 p.m. for a 10-day cycle. You will be responsible for promptly responding to network alarms, updating incident records, analyzing network reports to troubleshoot issues, and collaborating with technical support teams to ensure service reliability. If you are passionate about network support and excel under pressure, this is your chance to contribute to vital statewide infrastructure.

Top Requirements:

Minimum 1 year of experience supporting LAN/WAN networks At least 1 year of call center or service desk experience Strong customer service and communication skills Knowledge of voice and data circuits and troubleshooting Experience with incident ticketing systems such as ServiceNow or Remedy High School Diploma or GED (required)

Preferred:

CompTIA Network+ Certification About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm; we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply. 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