IT Technician - Entry Level

Step into an exciting career as an IT Technician at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's beautiful Gulf Coast. Set across 550 acres of breathtaking natural surroundings, the Grand blends timeless Southern elegance with modern luxury, creating a world-class destination for guests from around the globe. With more than 175 years of rich history, the Grand stands as a true icon of Southern hospitality and excellence. Join our team and play a vital role in supporting the technology that keeps our resort running seamlessly behind the scenes. The Grand Life is calling—will you answer? As an IT Technician, you'll play a key role in ensuring smooth day-to-day technology operations across the property. You'll be the go-to resource for associates needing technical support, responding to calls, emails, and service requests to resolve issues efficiently and effectively. Your hands-on expertise and problem-solving mindset will help maintain reliable systems, support connectivity, and enhance the overall experience for both team members and guests. Working closely with the IT team, you'll contribute to maintaining a secure, high-performing technology environment aligned with PCH Hotels & Resorts and Marriott standards.

Key Responsibilities:

Technical Support & Troubleshooting:

Provide timely support for hardware, software, and network-related issues, including desktops, laptops, printers, and mobile devices, ensuring minimal disruption to operations.

System Installation & Maintenance:

Install, configure, and maintain computer systems and applications, ensuring all technology remains up-to-date and fully functional.

Network Support & Connectivity:

Assist in maintaining network infrastructure, including routers, switches, and access points, to ensure reliable connectivity throughout the property.

Help Desk & Issue Tracking:

Respond to and manage help desk tickets, track issues through resolution, and provide both remote and on-site technical assistance.

Routine Maintenance & Security:

Perform system updates, patches, backups, and diagnostic checks to maintain data integrity and protect against cybersecurity threats.

Inventory & Asset Management:

Track IT equipment, manage inventory, and coordinate ordering of supplies as needed.

Collaboration & Escalation:

Work alongside IT team members to resolve complex issues and escalate when necessary to ensure timely solutions.

Audio-Visual & Event Support:

Assist with setup and support of AV equipment for meetings, events, and presentations across the resort.

User Training & Support:

Provide basic guidance to associates on systems, applications, and cybersecurity best practices to improve overall efficiency.

Continuous Learning & Improvement:

Stay current with emerging technologies and continuously develop technical skills to enhance support capabilities.

Education & Experience:

• Associate's degree in Information Technology or related field, or equivalent experience/training.
• 6 months to 1 year of related IT support experience preferred.
• Basic knowledge of IT systems, networks, and troubleshooting practices.
• Hospitality technology experience is a plus.

Job Requirements:

Physical Demands:

• Lift up to 10 pounds — Occasional
• Lift up to 25 pounds — Occasional
• Lift up to 50 pounds — Occasional
• Lift up to 75 pounds — Rare
• Walking — Occasional
• Standing —

Occasional Work Environment:

• On-site position within a professional resort setting.
• Frequent movement throughout the property to support various departments and technology systems.

Perks & Benefits:

As a valued member of the PCH Hotels & Resorts family, you'll enjoy a comprehensive benefits package, including:

Health, Dental, and Vision Coverage:

Comprehensive plans including FSA and HSA options.

• 401(k) with

Company Match:

Build your future with our competitive retirement savings program.

Exclusive Discounts:

Enjoy special rates on hotel stays, dining, golf, and retail at PCH properties and globally through Marriott.

Career Growth Opportunities:

Access ongoing training, mentorship, and advancement opportunities across PCH Hotels & Resorts. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.