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MSP Technician

Job

SIMS BUSINESS SYSTEMS INC

Tempe, AZ (In Person)

$41,600 Salary, Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/13/2026

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Job Description

MSP Technician
SIMS BUSINESS SYSTEMS INC - 4.3
Tempe, AZ Job Details Full-time $20 an hour 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Computer operation Windows Remote access software Desktop administration CompTIA A+ Full Job Description About the Role This role is perfect for someone who's passionate about technology, eager to learn, and excited to support a wide range of clients. As an Entry-Level MSP Technician, you'll be the first line of support for our customers — helping troubleshoot issues, deploy solutions, and keep their systems running smoothly. You'll gain hands-on experience across networking, cloud services, security, and desktop support while working alongside a team that's invested in your growth. What You'll Do Provide Tier 1 technical support via phone, email, and remote tools Troubleshoot and resolve issues related to Windows desktops, laptops, printers, and basic networking Assist with onboarding new users, including account creation, device setup, and software installation Monitor and respond to alerts from RMM tools Document all work in the ticketing system with clear notes and follow-through Escalate complex issues to senior technicians when needed Support common business applications such as Microsoft 365, email, and antivirus tools Participate in occasional onsite visits (if applicable) What You Bring A genuine interest in IT and problem-solving Basic understanding of Windows OS, networking fundamentals, and common business applications Strong communication skills and a customer-first mindset Ability to stay organized, follow processes, and manage multiple tasks Willingness to learn and grow in a fast-paced MSP environment CompTIA A+, Network+, or similar certifications (nice to have, not required) Why Join Us Hands-on exposure to a wide range of technologies Supportive team environment with mentorship and training Competitive pay, benefits
Pay:
$20.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person