Technology Support Assistant (Dreamscape Learning Lab) 2026-2027

Technology Support Assistant (Dreamscape Learning Lab) 2026-2027 Tempe School District No.3 Arredondo Aspire Academy - Tempe, Arizona This job is also posted in Tempe Elementary Schools Job Details

Job ID:

5613897

Application Deadline:

Mar 31, 2026 11:59 PM (Mountain Standard Time)

Posted:

Yesterday

Starting Date:

To Be Determined Job Description

TITLE:

Technology Support Assistant (Dreamscape Learning Lab)

About You:

You have a strong attention to detail and take pride in executing work with precision. You understand that high-quality learning experiences require consistency, preparation, and intentional systems. You enjoy working in fast-paced, student-centered environments where no two days look exactly the same. You remain calm, organized, and solutions-oriented, even when managing multiple tasks at once. You are both technically capable and people-oriented—able to manage equipment and systems while supporting students and staff in real time. You take ownership of your environment and understand that your role directly impacts the quality of the student experience.

About Us:

Established in 1874, Tempe Elementary School District serves over 10,000 students across 21 schools. At Immersive 9 at Arredondo, we are designing a new model of school where students engage in immersive, mastery-based learning experiences that connect academic content to real-world application. Dreamscape immersive environments are a cornerstone of this model. They allow students to step inside learning through interactive, story-driven experiences that require collaboration, critical thinking, and problem-solving. This role ensures that those experiences are delivered with quality, consistency, and impact for every student, every time.

Who We're Looking For:

Minimum Qualifications:

Education and/or experience equivalent to a High School Diploma or GED One (1) year of computer troubleshooting, help desk, or technical support experience (preferred) State of Arizona Identity (IVP) Fingerprint Clearance Card Ability to manage multiple processes in a fast-paced environment Strong communication and customer service skills

Preferred Attributes:

Experience working with students in school or youth-centered environments Experience with immersive technology, VR/AR, or media systems Ability to troubleshoot technical issues in real time Strong organizational skills and attention to detail Comfort working in high-volume, structured environments Commitment to continuous improvement and learning

ESSENTIAL FUNCTIONS

(Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is

ILLUSTRATIVE

ONLY, and is not a comprehensive listing of all duties and responsibilities performed by the incumbents of this class.) About the

Role:

Why the role exists: The Technology Support Assistant - Dreamscape Learning Lab is responsible for ensuring that immersive learning experiences are executed with precision, consistency, and reliability. This role supports the daily operation of Dreamscape environments, ensuring that each student experience is technically sound, well-managed, and aligned to the overall learning environment of Immersive 9. The role exists to ensure that Dreamscape is not simply a space, but a high-functioning system that consistently delivers high-quality student experiences.

Responsibilities & Deliverables:

Immersive Experience Operations (Execution & Consistency) Carry out daily operations of Dreamscape immersive pods and systems Launch, monitor, and reset immersive sessions throughout the day Ensure each session runs smoothly, safely, and on schedule Maintain consistent quality of student experience across all sessions Student-Centered Facilitation (Performance & Growth) Facilitate learning environments that promote student voice, agency, and ownership Support students in developing skills related to: Collaboration Communication under pressure Reflection and continuous improvement Coach students in both individual performance and team dynamics. Use formative assessment and performance data to personalize instruction and support student growth. Scheduling & Flow Management (Efficiency & Throughput) Support and manage a schedule of back-to-back immersive sessions Coordinate transitions between groups to maximize efficiency and minimize downtime Ensure timely start and completion of all sessions Assist in managing high-volume student usage throughout the day Technical Troubleshooting & System Reliability Troubleshoot VR headsets, sensors, and related equipment during live sessions Resolve technical issues quickly to minimize disruption Perform routine system checks, updates, and calibrations Submit repair tickets and coordinate with IT for advanced issues Equipment & Environment Management (Readiness & Care) Maintain all Dreamscape equipment, hardware, and accessories Ensure devices are charged, updated, and ready for use at all times Maintain accurate inventory of equipment and supplies Ensure the lab environment is clean, organized, and ready for continuous use Experience Quality Control (Consistency & Improvement) Test and verify Dreamscape experiences prior to student use Monitor experience quality and consistency across sessions Identify and communicate issues, trends, or opportunities for improvement Staff Support & Collaboration Assist staff in preparing for and utilizing Dreamscape experiences Communicate clearly with both technical and non-technical users Support occasional demonstrations or group experiences General Technology Support Maintain physical condition of computers and accessories Assist with troubleshooting student and staff devices Support device preparation for assessments and school needs

School:

Immersive 9 at Arredondo

SALARY:

Classified

WORK YEAR

REPORTS TO:

School Principal

EVALUATION

Classified

Position Type:

Full-Time

Salary:

$15.58 Per Hour Job Requirements Citizenship, residency or work visa required